1. Navigate to Routing > Routing strategies in the left-hand navigation bar.
2. Hover over the routing strategy and click the Edit pencil icon that appears at the far right.
3. Edit the Name of the routing strategy. (optional)
4. For each step, edit the Name. (optional)
5. For each step, edit the Waiting duration.
6. For each step, check the Waiting duration in BH? box. (optional)
7. For async_intervention_target and realtime_intervention_target, check the Check agent presence box. (optional)
8. Click Save.