1. Navigate to Routing > Inboxes via the left-hand navigation bar.
2. Click Add at top right to add a new folder.
3. Enter the name of the folder in the Label field. (required)
4. Click Query and enter a query.
5. If you want to create a subfolder, click the Parent dropdown menu and select a parent folder.
6. Click the Restricted to role dropdown menu and select the roles that will have access to the folder.
7. Click the Restricted to team dropdown menu and select the teams that will have access to the folder.
8. Check the Show the number of threads box. (optional)
9. Check the Unselectable box. (optional)
10. Click Save.