As we discussed in Intro to Analytics
, reports are a standardized way to get information on specific activities in your contact center. Scheduled Reports allows you to download or schedule a report. You can use these reports to view your data in tables with columns, rows, and headers.
Most of the reports you’ll find in the system are standard, generic, and always available, although we do offer custom reports upon request. Various general reports are available for categories that include reports on agents, digital queues, inbound calls, outbound calls, cloud, general, tracking, and more.
Upon logging in to the Analytics app, you can find your reports by navigating to Scheduled Reports via the left-hand navigation bar.