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Release Notes > RingCX for ServiceNow

Release Notes

RingCX for ServiceNow

Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.

Version 26.1.30

Release date: March 2026

RingCX for Salesforce Service Cloud Voice (BYOT):
- Agents can now seamlessly handle customer callback requests without breaking their workflow. When an agent is selected for a RingCX inbound queue callback, the call is automatically presented through the native Salesforce Omni-Channel interface. A global notification toast alerts the agent to prepare for the specific queue, and the interaction is accurately recorded as an inbound voice call once connected.

Version 26.1.20

Release date: February 2026

Agents can now view real-time queue metrics, such as Estimated Wait Time and agent availability, before transferring calls.

Version 26.1.10

Release date: January 2026

Disposition categories are now available, so agents can view and select detailed category tags directly within the disposition panel to accurately classify interactions.
The adaptor now displays the Queue Name for inbound and outbound interactions directly in the interface.
You can now automatically associate the active interaction with the visible or newly created record in RingCX for ServiceNow.
If you select to log calls as interactions, you now have the option to auto-save the interaction.
RingCX for ServiceNow now supports the ServiceNow Zurich version. Support for the older Xanadu version has been deprecated.