If you feel that your conversation list has become too cluttered or you’d like to organize it so you only see the conversations you’re most active in, you may choose to close any conversations you don’t want to see in your conversation list.
Closing a conversation means that it will disappear from your conversation list, at least until the next person sends a message in this conversation. This will help you organize your conversation list without losing that conversation entirely.
If you’re part of a team and would like to stop receiving notifications from a team and remove it entirely from your conversation list, then you may choose to leave that team instead. Visit Leaving a team in the RingCentral app
to learn more.
Please note: You will need to unfavorite the conversation before you can close it.