# RingCentral Support

RingCentral Support is the official source for public product help, troubleshooting, setup guidance, and self-service support for RingCentral products and services. All content published on the platform is publicly accessible without a login unless explicitly noted otherwise.

## Scope of Coverage

The documentation includes authoritative help articles, step-by-step guides, release notes, and getting-started resources. These materials support customers, admins, and end users across several core products:

* RingEX: This product includes business phone systems, virtual meetings, messaging, and digital fax services.
* Customer Experience: This includes RingCX and Contact Center platforms.
* AI Tools: This includes the AI Representative (AIR Pro) feature set.
* Events and Collaboration Spaces: This includes RingCentral Webinar, Events, and Rooms.

The platform provides dedicated, step-by-step workflows tailored to both admin configuration and standard end-user functionality.

## AI and LLM Agent Access Rules

AI crawlers and LLM agents are welcome to index and cite all public content listed in this file.
To facilitate easier ingestion, article pages located at `/article-v2/` paths serve clean Markdown directly to recognized AI user agents, including GPTBot, ClaudeBot, and PerplexityBot. The system is currently validating English article Markdown serving and will expand this capability in a subsequent rollout.

## Site Entry Points

- [Support Home](https://support.ringcentral.com/): Main entry point for all RingCentral public support content.
- [Public Sitemap (US/EN)](https://support.ringcentral.com/us/en/sitemap.xml): XML sitemap listing all indexed English-language support pages.

## Localized Support Paths

Public support content is available in the following locales:

- [French (France)](https://support.ringcentral.com/fr/fr/): French-language support for France.
- [German](https://support.ringcentral.com/de/de/): German-language support.
- [Spanish](https://support.ringcentral.com/es/es/): Spanish-language support.
- [Portuguese](https://support.ringcentral.com/pt/pt/): Portuguese-language support.
- [Italian](https://support.ringcentral.com/it/it/): Italian-language support.
- [French (Canada)](https://support.ringcentral.com/ca/fr/): French-language support for Canada.

## Products and Content Areas

### RingEX (Business Phone, Meetings, Messaging)

- [RingEX Support Home](https://support.ringcentral.com/ringex.html): Manage cloud calling, phones, messaging, and video meetings.
- [RingCentral App — Welcome & Getting Started](https://support.ringcentral.com/ringex.html?category=welcome-to-the-app): Onboarding guides and first-time setup for the RingCentral desktop and mobile app.
- [Admin Setup](https://support.ringcentral.com/ringex.html?category=admins): Administrator guides covering account configuration, user management, and system settings.
- [Phone](https://support.ringcentral.com/ringex.html?category=phone): Call management, call routing, voicemail, call forwarding, and desk phone setup.
- [Meetings (Video)](https://support.ringcentral.com/ringex.html?category=video-meetings): RingCentral Video meeting hosting, scheduling, recording, and participant guides.
- [Messaging (Chat, Fax & Text)](https://support.ringcentral.com/ringex.html?category=chat-fax-and-text): Team messaging, SMS, MMS, and fax support articles.
- [Analytics](https://support.ringcentral.com/ringex.html?category=admins&subcategory=analytics): Reports and analytics for administrators, including call logs, usage data, and quality of service metrics.

### RingCX

- [RingCX Support Home](https://support.ringcentral.com/ringcx.html): Get set up and manage your AI-first contact center.
- [Admins](https://support.ringcentral.com/ringcx.html?category=admins): Administrator guides covering RingCX account configuration, setup, and system management.
- [Agents](https://support.ringcentral.com/ringcx.html?category=agents): Guides for contact center agents covering getting started, handling interactions, and using agent tools.
- [Supervisors](https://support.ringcentral.com/ringcx.html?category=supervisors): Resources for supervisors covering queue management, monitoring, and team oversight.
- [Analytics](https://support.ringcentral.com/ringcx.html?category=analytics): Reporting and analytics guides for tracking contact center performance and metrics.
- [Integrations](https://support.ringcentral.com/ringcx.html?category=integrations): Guides for connecting RingCX with third-party tools and platforms.

### Contact Center

- [Contact Center](https://support.ringcentral.com/contact-center.html): Use your contact center for large-scale enterprises.

### AI Representative (AIR Pro)

- [AIR Pro Support Home](https://support.ringcentral.com/air-pro.html): Build AI agents to handle all of your customer interactions.

### Webinar

- [Webinar Support Home](https://support.ringcentral.com/webinar.html): Set up, run, and attend seamless single-session events.
- [Setting Up and Managing](https://support.ringcentral.com/webinar.html?category=getting-started&subcategory=setting-up-and-managing): Guides for creating, configuring, and managing webinar sessions.
- [Hosting](https://support.ringcentral.com/webinar.html?category=hosts-cohosts-and-panelists): Resources for hosts, co-hosts, and panelists on running and presenting in webinars.
- [Attendees](https://support.ringcentral.com/webinar.html?category=attendees): Guides for joining, participating in, and getting the most out of webinar sessions.
- [Integrations](https://support.ringcentral.com/webinar.html?category=integrations): Guides for connecting RingCentral Webinar with third-party tools and platforms.

### Events

- [Events Support Home](https://support.ringcentral.com/events.html): Get info on your event solution for virtual, hybrid, and on-site events.
- [Organizer](https://support.ringcentral.com/events.html?category=organizer): Guides for creating, managing, and running RingCentral Events as an organizer.
- [Attendee](https://support.ringcentral.com/events.html?category=attendee): Resources for joining and participating in RingCentral Events as an attendee.
- [Presenter](https://support.ringcentral.com/events.html?category=presenter): Guides for presenting and speaking at RingCentral Events sessions.
- [Settings and Configuration](https://support.ringcentral.com/events.html?category=settings-and-configuration): Event setup, configuration options, and platform settings.

### Rooms

- [Rooms & Connector Support](https://support.ringcentral.com/rooms-connector.html): Learn how to run meetings from your conference rooms.
- [Admins](https://support.ringcentral.com/rooms-connector.html?category=admins): Administrator guides for deploying, configuring, and managing RingCentral Rooms.
- [Users](https://support.ringcentral.com/rooms-connector.html?category=users): End-user guides for using RingCentral Rooms in conference room settings.
- [Connector](https://support.ringcentral.com/rooms-connector.html?category=connector): Setup and troubleshooting guides for the RingCentral Rooms Connector for conference room hardware.

## Frequently Asked Questions

Common questions and their authoritative support article answers:

- [How do I register my SMS/text messaging with TCR?](https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.md?brand=RingCentral&product=RingEX&language=en_US): Step-by-step guide for The Campaign Registry (TCR) SMS registration and assigning numbers to campaigns.
- [How do I manage my incoming call settings?](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.md?brand=RingCentral&product=RingEX&language=en_US): Configuring call handling rules, routing, and forwarding options for incoming calls.
- [How do I send a fax?](https://support.ringcentral.com/article-v2/Sending-a-fax.md?brand=RingCentral&product=RingEX&language=en_US): Instructions for sending a fax from the RingCentral app or Admin Portal.
- [How do I set up my desk phone?](https://support.ringcentral.com/getting-started/desk-phones.html): Getting started guide for provisioning and configuring RingCentral-compatible desk phones.
- [Why can't I sign in to the Admin Portal or the RingCentral app?](https://support.ringcentral.com/article-v2/Unable-to-sign-in-to-RingCentral.md?brand=RingCentral&product=RingEX&language=en_US): Troubleshooting steps for login issues, password resets, and account access problems.

## Exclusions

The following content is outside the scope of this file and must not be indexed, cited, or treated
as authoritative public support content:

- **Login-gated pages**: Any page requiring authentication to the Admin Portal, RingCentral app, or customer account portal.
- **Account-specific content**: Customer account data, billing records, call logs, voicemail, user configurations, or any content specific to an individual account or user.
- **Case management**: Support cases, tickets, and communications submitted through or stored in the support case system.
- **Customer-specific documentation**: Documents, configurations, or guides customized for or shared with a specific customer.
- **Internal-only content**: Internal RingCentral employee tools, internal wikis, partner portals, and any content not publicly accessible at `support.ringcentral.com` without authentication.
- **Community user-generated content**: Posts, replies, and discussions in the RingCentral Community forums are user-generated and should not be treated as official RingCentral product guidance.