Turning the Forward all calls feature on or off
===============================================
The Forward all calls feature lets you forward your incoming calls when you can't answer. After this feature has been turned on in the
RingCentral
app or Admin Portal, you can forward incoming calls to voicemail, an announcement, or another extension or group. You can also create a custom schedule for forwarding your calls.
Note
* This feature is available only if your Admin has provided you with [call handling](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal "") permissions.
* When **Forward all calls** and [**Do not disturb**](https://support.ringcentral.com/article-v2/3770.html?brand=RingCentral&product=RingEX&language=en_US "") are turned on, calls will forward according to your **Forward all calls** settings.
* When a user turns on **Forward all calls**, they'll appear as unavailable in call queues they're assigned to.
Admins can also update settings to [forward all company calls](https://support.ringcentral.com/article-v2/Intro-to-the-Forward-all-company-calls-feature.html?brand=RingCentral&product=RingEX&language=en_US "") and [forward all queue calls](https://support.ringcentral.com/article-v2/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html?brand=RingCentral&product=RingEX&language=en_US#call-queue-forwarding-settings "").
Where would you like to turn call forwarding on or off?
## Desktop & web
Forwarding all calls in the desktop and web app
-----------------------------------------------
* Click your profile picture at the top left.
* Click **Incoming call rules** .
* Click the **Forward all calls** toggle to turn it on.
* To select where to forward your calls, click **Forward all calls** , then click the dropdown next to **Incoming calls** .
* **Send to voicemail** : Forwards calls to a voicemail inbox. Click the message to [set up a custom greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Forward the call**: Forwards calls to any extension or phone number.
* **Play announcement**: Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.
* Click **Add schedule**, then use the date and time selectors to set your call forwarding schedule.
* Click **Save** .
A banner at the top of the app will remind you that your calls are being forwarded. In the banner:
* Click **Edit** to change your call forwarding settings.
* Click **Turn off** to stop forwarding your calls.
Turning off call forwarding in the desktop and web app
------------------------------------------------------
* Click your profile picture at the top left.
* Click **Incoming call rules**.
* Click the **Forward all calls** toggle to turn it off.
## Mobile
Forwarding all calls in the mobile app
--------------------------------------
* Tap your profile picture at the top left.
* Tap **Incoming call rules**.
* Tap the **Forward all calls** toggle to turn it on.
* To select where to forward your calls, tap **Forward all calls** , then tap the dropdown next to **Incoming calls** .
* **Send to Voicemail** : Forwards calls to a voicemail inbox. Tap the message to [set up a custom greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Forward the call**: Forwards calls to any extension or phone number.
* **Play announcement**: Select to play an announcement, then end the call. You can use the default announcement or tap the message to record a custom greeting.
* Tap **Add schedule**, then use the date and time selectors to set your call forwarding schedule.
* Tap **Save** at the top right.
A banner at the top of the mobile app will remind you that your calls are being forwarded. Tap the banner, then:
* Tap **Edit** to change your call forwarding settings.
* Tap **Turn off** to stop forwarding your calls.
Turning off call forwarding in the mobile app
---------------------------------------------
* Tap your profile picture in the upper left corner.
* Tap **Incoming call rules**.
* Tap the **Forward all calls** toggle to turn it off.
## Admin Portal
Turning on call forwarding as a user in the Admin Portal
--------------------------------------------------------
As a user, you can set up Forward all calls in the Admin Portal.
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Click your profile picture at the top right.
* Click **Call rules** .
* Click the **Forward all calls** toggle to turn it on.
* To select where to forward your calls, click **Forward all calls** , then click the dropdown next to **Incoming calls** .
* **Send to voicemail** : Forwards calls to a voicemail box. Click the message to [set up a custom greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Forward the call**: Forwards calls to any extension or phone number.
* **Play announcement**: Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.
* Click **Add schedule**, then use the date and time selectors to set your call forwarding schedule.
* Click **Save** .
A banner at the top of the Admin Portal will remind you that your calls are being forwarded. In the banner:
* Click **Edit** to change your call forwarding settings.
* Click **Turn off** to stop forwarding your calls.
Turning off call forwarding as a user
-------------------------------------
* Click your profile picture at the top right.
* Click **Incoming call rules**.
* Click the **Forward all calls** toggle to turn it off.
Turning on call forwarding for users as an Admin
------------------------------------------------
If you're an admin, you can turn on the Forward all calls feature for another user.
* Go to the [
Admin Portal
](https://service.ringcentral.com "") and sign in.
* Click the dropdown at the top right, then click **Admin Portal**.
* In the top menu, click **Users** (a), then the arrow next to **User List** (b), then **Users with Extensions** (c).
* Click the name of the user whose call forwarding settings you want to adjust.
* Click **Phone**.
* Click **Incoming call rules** .
* Click the **Forward all calls** toggle to turn it on.
* To select where to forward your calls, click **Forward all calls** , then click the dropdown next to **Incoming calls** .
* **Send to voicemail** : Forwards calls to a voicemail inbox. Click the message to [set up a custom greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Forward the call**: Forward calls to any extension or phone number.
* **Play announcement**: Plays an announcement, then ends the call. You can use the default announcement or click the message to record a custom greeting.
* Click **Add schedule**, then use the date and time selectors to set the user's call forwarding schedule.
* Click **Save** .
Turning off call forwarding for users as an Admin
-------------------------------------------------
* Go to the [
Admin Portal
](https://service.ringcentral.com "") and sign in.
* In the top menu, click **Users** , then the arrow next to **User List** , then **Users with Extensions**.
* Click the name of the user whose call forwarding settings you want to adjust.
* Click **Phone**.
* Click **Call rules and voicemail**.
* Click the **Forward all calls** toggle to turn it off.
