Mobile

Setting up the Forward all calls feature in the RingCentral mobile app

Last updated on June 22, 2022

Table of contents

The Forward all calls feature allows you to forward all your incoming calls when you’re unable to answer. You can forward incoming calls to a voicemail, coworker, external number, call queue, announcement, IVR menu, or other locations. You can also schedule the time period when the incoming calls should be forwarded.
 
Admins can set the Forward all calls feature for users.

Setting up the Forward all calls feature

  1. Tap your profile photo at the top left of the RingCentral mobile app.
Tap your profile
  1. Turn on the toggle for Forward all calls.
Turn on the toggle for forward all calls
  1. Tap the Forward to dropdown and select where you want to forward your calls. Tap More to see the complete list.
Select where you want to forward your calls
Tap More
  1. Tap the back arrow at the top left.
Go back to previous page
  1. Turn on the toggle for Specify time to set start and/or end dates or times (optional). This feature is useful for forwarding calls around your break or vacation schedule.
  2. Tap Save.
Click Save
A banner will appear at the top of the RingCentral app to remind you when your calls are forwarded. You can tap the banner, then tap Edit to modify your call forwarding settings, or tap Turn off to stop forwarding your calls.

Where to forward your calls

  • Voicemail: Forward calls to your voicemail box. You can play and customize your voicemail greeting. Select whether you want to forward it to your voicemail box or another extension. 
  • Coworker: Forward calls to a coworker. Tap Select, type the coworker’s name or extension number in the search box, then click on the desired coworker.
  • External number: Forward calls to an external number, such as an answering service.
  • Announcement: Play an announcement. You can play and customize the greeting.
  • Call queue: Forward calls to a call queue. Type the call queue name or extension number in the search box, then click on the desired call queue.
  • Delegated line: Forward calls to a delegated line. Type the delegated line name or extension number in the search box, then click on the desired delegated line.
  • Shared line: Forward calls to a shared line. Type the shared line name or extension number in the search box, then click on the desired shared line.
  • Limited extension: Forward calls to a limited extension. Type the limited extension name or extension number in the search box, then click on the desired limited extension.
  • IVR menu: Forward calls to an IVR menu. Type the IVR menu name or extension number in the search box, then click on the IVR menu line.
Note:
  • To use the Forward all calls features, the User Settings - Call handling permission is required. If the user doesn't have this required permission, the Forward all calls feature won't be available to them. For more information, go to List of User Permissions.
  • When Forward all calls and Do Not Disturb (DND) are both turned on, calls will be forwarded according to your Forward all calls settings.
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