RingCentral
data retention policies
=====================================================================================================
RingCentral
keeps customer account data on its servers for specific lengths of time, and then deletes that data periodically. This ensures optimal system performance and reliability.
Warning
Any data that a user deletes in the
RingCentral
apps or the Admin Portal (such as voicemail messages, call recordings, text messages, or faxes) is immediately and permanently deleted and can't be recovered.
If you want to download or back up general user and account data before it's deleted from our servers, you have several options:
* Use [
RingCentral
Archiver](https://support.ringcentral.com/article-v2/8913.html?brand=RingCentral&product=RingEX&language=en_US "")
* Use the third-party [RingClone](https://www.ringcentral.com/apps/ringclone "") app
* Use the [
RingCentral
Connect Platform API](https://developers.ringcentral.com/data-api "")
* Download data directly from the [Admin Portal](https://service.ringcentral.com "") or the
RingCentral
app
If you have admin access and want to download or back up data from the Analytics Portal before that data is deleted from our servers, you have two options:
* Download data from the [Analytics Portal](https://analytics.ringcentral.com "").
* Use the [
RingCentral
Line of Business Analytics API](https://developers.ringcentral.com/guide/analytics ""). Learn more about [Line of Business Analytics APIs](https://developers.ringcentral.com/analytics-api "").
Learn more about your [download and backup options](https://support.ringcentral.com/article-v2/company-data-backup-options.html?brand=RC_US&product=RingEX&language=en_US "").
General data retention information
----------------------------------
RingCentral
's data retention policies may be affected by:
* Your organization's [
RingCentral
service plan](https://www.ringcentral.com/office/plansandpricing-b.html?adobe_mc_sdid=SDID%3D505F90B14D3E7F9A-32723DF0349F2347%7CMCORGID%3D101A678254E6D3620A4C98A5%40AdobeOrg%7CTS%3D1655923264&adobe_mc_ref=https%3A%2F%2Fwww.google.com%2F "")
* Restrictions or limitations from your internet service provider
* Laws in your company's location
Note
Only company admins can request changes to a data retention plan, and they must do so by contacting [
Support
](https://support.ringcentral.com/contact-support.html "").
RingCentral
analytics doesn't support requests for changes to data retention plans.
Data retention details
----------------------
This table shows how long your data remains on
RingCentral
's servers before it's deleted, as well as any other limitations.
These policies are subject to change.
|-------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Data type** | **Time on servers** | **Other limitations** |
| Automatic call recordings | 90 days | 100,000 recordings per account |
| On-demand call recordings | 90 days | 200 recordings per voicemail box per user |
| Received voicemails | No limit | Once you've received 200 voicemails, the oldest ones will be replaced with new messages. |
| Received faxes | No limit | Once you've received 200 faxes, the oldest ones will be replaced with new faxes. |
| Sent faxes | 30 days | N/A |
| Text and multimedia messages (SMS \& MMS) | No limit | 5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted |
| Call log | 12 months for most accounts; nine months for some accounts. Contact Customer [ Support
](https://support.ringcentral.com/contact-support.html "") for further information. | N/A |
| Messaging | Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days | When this setting is changed, that change resets the deletion clock. For example, if you change the policy from 30 days to 60 days on June 1, only conversations that happen on or after June 1 will be deleted once 60 days have passed. |
| AI notes | 12 months | N/A |
Analytics Portal data retention information
-------------------------------------------
Data retention policies for information stored in the Analytics Portal are different.
|----------------------------|---------------------|
| **Data type** | **Time on servers** |
| Adoption and Usage | 6 months |
| Company Numbers | 6 months |
| Live Reports | 24 hours |
| Line of Business Analytics | 6 months |
| Performance Reports | 6 months |
| Quality of Service data | 6 months |
| Rooms and Devices data | 6 months |
Note
RingCentral
retains call logs pursuant to German law, which limits periods of time that electronic communication service providers may process certain data related to call and message transmission. Customers that have the Analytics Portal service may view call logs over 7 days old on the portal. Customers that do not have the Analytics Portal service may retain data for longer than 7 days by [downloading call logs and recorded calls](https://support.ringcentral.com/article-v2/Viewing-and-managing-your-call-log-in-the-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "") or may use the [
RingCentral
Archiver](https://support.ringcentral.com/article-v2/Connecting-to-RingCentral-Archiver.html?brand=RingCentral&product=RingEX&language=en_US "") to back up a copy of their data in their storage of choice.
**Additional resources**
[Managing data retention for
RingEX
Messages](https://support.ringcentral.com/article-v2/managing-data-retention-for-ringex-messages.html?brand=RingCentral&product=RingEX&language=en_US "")
[Managing data retention for your
ACE
account](https://support.ringcentral.com/article-v2/managing-data-retention-for-your-ai-conversation-expert-account.html?brand=RingCentral&product=RingEX&language=en_US "")
[Managing data retention in
AI Quality Management
](https://support.ringcentral.com/article-v2/managing-data-retention-in-ai-quality-management.html?brand=RingCentral&product=RingCX&language=en_US "")
[Analytics Portal - Data Visibility and Retention](https://support.ringcentral.com/article-v2/Analytics-Portal-Data-Visibility-and-Retention.html?brand=RC_US&product=RingEX&language=en_US "")