Adoption & Usage: Video dashboard KPIs
| RingCentral MVP

Last updated on September 01, 2021

Table of contents

At the top of the dashboard are the Key Performance Indicators (KPIs) which give a snapshot of key metrics related to calls, such as total number of calls, how many of those are outbound or inbound, external or internal, etc. To understand the definition of each of these KPIs, see KPI descriptions.
Message dashboard KPIs.
The KPIs you want shown on the page can be selected using the Select KPIs settings, or enter your criteria in the search field. Select the desired KPIs and then click Done.
Choosing KPIs.
The top section of the page will be updated with the KPIs of your choice. Click on Show KPIs description to see a short definition of each KPI.

KPI descriptions

  • All KPIs: Displays data for all KPIs in this list in the selected time frame.
  • # of Meetings: Sum of all meetings within a selected time frame.
  • Avg. Meetings Per User: Number of Meetings/Enabled Video Users.
  • Avg. Min Per Meeting: Sum (Time of each meeting) within a selected time frame/Total # meetings within a selected time frame.
  • Avg. Min Per User: The number of minutes/Enabled Video Users.
  • Avg. Participants Per Meeting: Sum of unique participants within a selected time frame/Total # meetings.
  • Enabled Video Users: Sum of all Users on the selected time frame who can host meetings.
  • Total Meeting Min: Total time spent on all meetings within a selected time frame.
  • Unique Hosts: Sum of unique hosts within a selected time frame.
  • Unique Participants: Sum of unique participants within a selected time frame.
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