Navigating the Quality of Service Extensions page ================================================= The Extensions page features QoS analysis by user name or extension. The page is accessed by selecting the Extensions page tab. It displays the aggregate data for an individual user, allowing for a much deeper analysis of the call or meeting quality by leveraging user-specific graphs and trends. You can filter the data by **Users** (extension), **Date range** (default to last 7 days), and **Activities** (All, Audio, Video, and Screen Share). What type of extension data do you want to view? ## Video How to use the video tab of the QoS Extensions page --------------------------------------------------- ### Video summary widget The summary section provides an overview of the selected user's volume and quality of meetings. ![Video summary widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension1.png) The donut chart on the left side shows the percentage of streams with suitable (green), moderate (orange), and poor (red) quality. The metrics on the right show the number of meetings, sessions, and streams this user has participated in for the selected date range. ### Video sessions widget The sessions table includes two tabs, Recent shows the latest 10 sessions the user has participated in for the selected date range; Problematic shows the latest 10 sessions where the user has experienced moderate or poor experience in one of the streams. The color coding under the Quality column indicates the quality of each stream in the session. Green indicates good quality, orange indicates moderate quality, and red indicates poor quality. ![Video sessions widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension2.png) You can click on the meeting topic, and it will redirect you to the QoS Meetings page with the problematic session expanded for review. ### Video location map widget The geolocation map provides a quality breakdown of meeting sessions by location. This helps you understand if a specific location has a high volume of problematic sessions and needs further investigation. ![Video location map widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension3.png) The number in the bubble shows the number of good streams in the location. Upon hover, you can see the quality breakdown of all streams in the location. ### Video streams and quality widget This graph provides insights into the correlation between stream quality and time of day/day of the week. This helps you quickly locate a chronic quality degradation issue. A gradient color scale represents slight variations in quality. The size of the circle corresponds to the amount of streams that occurred during an hour-long period for the specified day. ![Video streams and quality widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension4.png) Hoving over the tab will display the quality breakdown of streams during a specific hour. ### Video endpoints and ISPs widget This table displays stream quality and volume breakdown by endpoints or ISPs. This is where you can easily spot if many problematic streams are related to a specific endpoint or ISP. ![Video endpoints and ISPs widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension5.png) ## Phone How to use the phone tab of the QoS Extensions page --------------------------------------------------- ### Phone summary widget The summary section provides an overview of the selected user's volume and quality of calls. The donut chart on the left side shows the percentage of calls with good (green), moderate (orange), and poor (red) quality. The right metrics show the number of connected calls this user has participated in for the selected date range. ### Phone connected calls widget Specific to the phone tab, the Connected Calls widget provides a snapshot of a user's call quality for any specified time range. The Recent tab displays the last 10 calls for the selected user, in order of most recent to least recent, for the selected time. The Problematic tab displays the user's lowest-quality calls in the selected time frame. The quality displayed is based on the weakest leg of the call, considering both the selected users' and their recipients' call quality. * Clicking on the time stamp navigates to the call details. * Clicking on the user name switches the page focus to that extension. ![Phone connected calls widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension6.png) ### Phone location map widget The Geo Location Map lets administrators view the call quality based on the GeoIP Locations that a user called. ![Phone location map widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension7.png) The circle's color shows the average quality of calls: green for good, orange for moderate, red for poor, and gray for unknown. ### Phone calls and quality widget Calls and Quality allows administrators to analyze usage and quality patterns related to the time and weekday of calls made. This helps to locate a chronic quality degradation issue quickly. A gradient color scale represents slight variations in quality. The circle size corresponds to the number of calls made during an hour-long period for the specified day. Note: Calls and Quality data are based solely on the selected user's call leg. ![Phone calls and quality widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension8.png) ### Phone endpoints and ISPs widget The panel shows the quality scores for all endpoints and Internet service providers used by the individual during the selected time interval, broken down by average uplink and downlink scores. Note: The quality scoring of calls is based solely on the quality of the selected user's call leg only. ![Phone endpoints and ISPs widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension9.png) ![Phone endpoints and ISPs widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension10.png) ## Webinar How to use the webinar tab of the QoS Extensions page ----------------------------------------------------- ### Webinar summary widget The summary section provides an overview of the volume and quality of webinars of the selected user. ![Webinar summary widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension1.png) The donut chart on the left side shows the percentage of webinars with suitable (green), moderate (orange), and poor (red) quality. The metrics on the right show the amount of webinars this user participated in for the selected date range. ### Webinar sessions widget The Webinar sessions table includes two tabs. Recent shows the latest 10 sessions the user participated in for the selected date range. Problematic shows the latest 10 sessions where the user experienced moderate or poor experience in one of the streams. The color coding under the **Quality** column indicates the quality of each webinar. Green indicates good, orange indicates moderate, and red indicates poor. ![Webinar sessions widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension11.png) You can click the webinar, and it will redirect you to the QoS Meetings page with the problematic session expanded for review. ### Webinar location map widget The geolocation map provides a quality breakdown of meeting sessions by location. This helps you understand if a specific location has a high volume of problematic sessions and needs further investigation. ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension12.png) The number in the bubble shows the number of good webinars in the location. Upon hover, you can see the quality breakdown of all streams in the location. ### Webinar streams and quality widget The Streams and Quality graph provides insights into the correlation between stream quality and time of day or day of the week. This helps you quickly locate a chronic quality degradation issue. A gradient color scale represents slight variations in quality. The size of the circle corresponds to the amount of streams that occurred during an hour-long period for the specified day. ![Webinar streams and quality widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension8.png) Hoving over the tab will display the quality breakdown of streams during a specific hour. ### Webinar endpoints and ISPs widget The Endpoints and ISPs table displays webinar quality and volume breakdown by endpoints or ISPs. This is where you can easily spot if many problematic webinars relate to a specific endpoint or ISP. ![Webinar endpoints and ISPs widget](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/analytics/quality_of_service/Navigating-the-Quality-of-Service-Extensions-page/images/QoSextension13.png)