Navigating the Quality of Service Overview page =============================================== The Overview page lets you monitor the health of your company's RingCentral phone and video systems. Widgets display real-time information about multiple underlying causes contributing to a change in quality. Filtering options allow you to focus on specific monitoring and investigations. A switcher at the top right of the overview page allows you to switch between video, phone, and webinar data. The video tab is selected by default. ![Quality of Service Overview page](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview1.png) Overview QoS data filtering options ----------------------------------- QoS Analytics allows you to filter out data by various dimensions. You can add filters in two ways: using the filters at the top of the page or clicking on a widget's attribute in the center of the page. ![QoS data filtering options](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview2.png) The following filters are included at the top of the page. * **Date range** : Select call data for a user-defined time range. The default value is **Today**. * **Location**: The filter is based on the GeoIP location rendered by MaxMind. * **Site**: For premium and ultimate accounts, the site filter allows users to filter either call legs or video/webinar streams by sites set up in the Admin Portal. * **Endpoint**: This filters call data based on the endpoint type connected to the RingCentral network (ex., hard phone or mobile app). * **Network**: Filter call data based on the network connection type of each call leg to the RingCentral cloud backend (ex., call data from legs using WiFi or Ethernet). * **ISP**: Filter calls by the ISPs used in your enterprise network. * **Activity**: This filter is only available on the Video overview page. It filters the streams during a meeting session, such as audio, video, and screen share. * **Call results**: This filter is only available on the Phone overview page. It filters call legs based on call results: voicemail, fax, connected, and missed. When switching between video, phone, and webinar tabs, the value in the **Date Range** filter stays consistent. However, values in other filters will reset. Understanding QoS charts ------------------------ When you land on the overview page, you see data for "Today," which allows you to monitor quality in near real-time throughout the day. However, you can also view data for a specific date range you prefer by selecting the "Date Range" filter. ### Quality Monitor The Quality Monitor widget helps you monitor the overall health of video or phone use across your account. On the right-hand side, you can see the usage of meetings across your account updated near real-time: * Total number of video meetings, webinars, or calls across your account * Total number of sessions or calls * Total number of streams or inbound and outbound calls ![Quality Monitor widget](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview3.png) The pie chart on the left side shows you the quality of streams as a percentage of the total number of streams. You can see the percentage of streams that were good, moderate, and of poor quality by hovering on the pie chart. This helps you keep track of the overall quality of the RingCentral Video across your organization. Ex: For the account shown above, there were a total of 4,769 meetings with 19,799 separate sessions/connections in them. Of those sessions, there were a total of 52,552 streams, and 93.2% of those streams were of good quality. ### Top Locations by Streams ![Top Locations by Streams](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview4.png) This widget helps you see your company's top geolocations by the volume of meetings and the stream quality in each location. You can sort the locations by the number of **Good** , **Moderate** , or **Poor** streams or by the location's name. It is also possible to click on one of the locations and filter out the entire overview page to display analytics for that particular location, helping you to monitor quality patterns for that specific location. For example, you have recently made network infrastructure changes to your Chicago office and are interested in monitoring the quality in that office location. Clicking on Chicago will update the overview page to reflect data only for the Chicago location. You can also achieve the same result by selecting "Chicago" from "Locations" Filters at the top of the page. For premium and ultimate accounts, you can view stream quality be Sites as the first tab. Note: If you're viewing phone data, this is **Top Locations by Legs**. ### Top ISPs The Top ISPs widget helps you monitor how well your Internet service provider can support your bandwidth requirements. This chart shows the total volume of video meetings on each of your ISPs in the inner ring and the quality of streams on the outer ring. ![Top ISPs widget](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview5.png) ### Top Endpoints The Top Endpoints widget helps you monitor the quality of the client applications used for video meetings. Suppose you notice a particular endpoint mainly being problematic. In that case, you can focus on providing necessary infrastructure support for that or guide your employees towards a more suitable client per your company's needs. ![Top Endpoints widget](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview6.png) ### Top Networks The Top Networks widget helps you monitor the quality of the network types used for the video meeting. This is especially useful for cases where a particular network type is causing meeting quality issues. ![Top Networks widget](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview7.png) ### Quality vs Volume The Quality vs. Volume widget helps you monitor the volume of video meetings throughout the day and how the volume affects the quality of these meetings. This helps in two ways: * **Prioritize support based on the volume**: If you see poor quality over two video meetings, that may be an anomaly that does not require your attention. * **Assess if your infrastructure can efficiently support the volume you have**: You consistently see a specific time of the day has peak volume and quality suffers, which may mean your infrastructure isn't set up to support the volume. ![Quality vs. Volume widget](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10674-Quality-of-Service-QoS-Reports-Tabs-Overview/images/QoSoverview8.png) **Additional resources** * [Intro to Quality of Service analytics](https://support.ringcentral.com/article-v2/9789.html?brand=RC_US&product=RingEX&language=en_US "") * [Navigating the Quality of Service Extensions page](https://support.ringcentral.com/article-v2/Navigating-the-Quality-of-Service-Extensions-page.html?brand=RingCentral&product=RingEX&language=en_US "") * [Navigating the Calls page in Quality of Service Analytics](https://support.ringcentral.com/article-v2/Navigating-the-Calls-page-in-Quality-of-Service-Analytics.html?brand=RingCentral&product=RingEX&language=en_US "") * [Navigating the MOS Performance page in QoS Analytics](https://support.ringcentral.com/article-v2/qos-intro-mos-performance-dashboard.html?brand=RC_US&product=RingEX&language=en_US "") * [Navigating the MOS Performance page in QoS Analytics](https://support.ringcentral.com/article-v2/qos-intro-mos-performance-dashboard.html?brand=RC_US&product=RingEX&language=en_US "") * [Intro to RingCentral Business Analytics](https://support.ringcentral.com/article-v2/Intro-LineofBusiness-LOB-Analytics.html?brand=RC_US&product=RingEX&language=en_US "") * [Creating and managing a Business Analytics dashboard](https://support.ringcentral.com/article-v2/Creating-LOB-Analytics-dashboard.html?brand=RC_US&product=RingEX&language=en_US "") * [Adding widgets to a Business Analytics dashboard](https://support.ringcentral.com/article-v2/Adding-widgets-LOB-Analytics-dashboard.html?brand=RC_US&product=RingEX&language=en_US "") * [Creating and managing Business Analytics table widgets](https://support.ringcentral.com/article-v2/Managing-LOB-Analytics-Table-widgets.html?brand=RC_US&product=RingEX&language=en_US "") * [Creating and managing Business Analytics graph widgets](https://support.ringcentral.com/article-v2/Managing-LOB-Analytics-Trend-widgets.html?brand=RC_US&product=RingEX&language=en_US "") * [Creating and managing Business Analytics KPIs widgets](https://support.ringcentral.com/article-v2/Managing-LOB-Analytics-KPIs-widgets.html?brand=RC_US&product=RingEX&language=en_US "") * [Creating and managing call records widgets](https://support.ringcentral.com/article-v2/Creating-and-managing-call-records-widgets.html?brand=RingCentral&product=RingEX&language=en_US "") * [Creating and managing meetings widgets](https://support.ringcentral.com/article-v2/Creating-and-managing-meetings-widgets.html?brand=RingCentral&product=RingEX&language=en_US "") * [Business Analytics data dictionary](https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US "")