Manual provisioning for third-party (BYOD) Mitel phones

Last updated on April 25, 2022

Table of contents

Supported devices

Mitel phones supported via manual provisioning include:
  • Mitel 6900 series: 6905, 6910, 6970
  • Mitel 6800 series: 6863, 6865, 6867, 6869, 6873
  •  

Checking the firmware version

  1. Press the Options or Settings key on the phone.
Image of the Options or Settings button on a Mitel phone
  1. Select Status.
  2. Look for the firmware info under the Phone Info section.
Ensure the Mitel 6800, and 6900 series desk phones have the minimum SIP firmware revision of 6.1.0.154 or later. See Upgrading Mitel 6900-6800 firmware on how to check and upgrade 6800 and 6900 series Mitel desk phones to version 6.1.0.154 or later.
 

Requirements

Ensure that the phone is unlocked and reset to factory defaults before phone provisioning. You also need to get the SIP settings to configure the phone.

Unlocking your desk phone

  1. Press the Options or Settings key on the phone.
  2. Press the Advanced soft key. 
  3. Enter the phone admin’s password. The default password is 22222. 
  4. Press Enter.
If the password works, the phone is considered unlocked. If the password does not work, contact your previous service provider for assistance with unlocking the device.

Resetting the phone to factory defaults

You can factory reset the phone in two ways: via the Telephone User Interface (TUI) or Web User Interface (WebUI). 

Factory reset via TUI

  1. Press the Options or Settings key on the phone.
  2. Press the Advanced soft key. 
  3. Enter the phone admin’s password. The default password is 22222. 
  4. Press Enter.
  5. Navigate to Reset > Factory default, then select Yes to the prompt.
The phone will perform a factory reset and reboot.

Factory reset via WebUI

  1. Find the IP address of the phone using the TUI. 
    1. Make sure the device has a network connection.
    2. Navigate to Settings > Status > Network to get the phone’s IP address.
  2. Enter the IP address in the address bar of a web browser, and then press Enter
  3. Enter “admin” as username and “22222” as password. If there is a warning about certificate exception (the self-signed certificate presented by the phone is not in the trust store of the internet browser), accept the exception and proceed with the sign in. 
  4. Navigate to Operation > Reset > Restore to Factory Defaults.
  5. Click Restore.
The phone will complete the factory reset, but it will not reboot.

Getting the Session Initiation Protocol (SIP) settings.

The Session Initiation Protocol (SIP) is a communications protocol for signaling and controlling multimedia communication sessions, including voice over IP. This information is needed when manually provisioning your IP Phone with the RingCentral Service. The SIP information varies per DigitalLine. To acquire the SIP information on the RingCentral Online account, visit Get the SIP Settings for Manual Provisioning.

Provisioning Mitel Phones

You can configure the SIP settings on Mitel phones in two ways: by manually entering the SIP settings in the WebUI or using phone configuration files.

Manually configuring SIP settings via WebUI

  1. Find the IP address of the phone using the TUI. 
    1. Make sure the device has a network connection.
    2. Navigate to Settings > Status > Network to get the phone’s IP address.
  2. Enter the IP address in the address bar of a web browser, and then press Enter
  3. Enter “admin” as username and “22222” as password. If there is a warning about certificate exception (the self-signed certificate presented by the phone is not in the trust store of the internet browser), accept the exception and proceed with the sign in. 
  4. Navigate to Advanced Settings > Line 1.
  5. Enter the information as follows:
Mitel settings
RingCentral SIP settings
Proxy Server
sip.ringcentral.com
Proxy Port
5060
Outbound Proxy Server
sip10.ringcentral.com
Outbound Proxy Port
5090
Registrar Server
sip.ringcentral.com
Registrar Port
5060
Username
<get from SIP settings>
Password
<get from SIP settings>
Authorization ID
<get from SIP settings>
View of Line1 under Advanced Settings in Mitel WebUI

Using phone configuration files

You can use phone configuration files to configure Mitel phones to work with RingCentral. To do that, the user needs a TFTP or FTP or HTTP or HTTPS server that can provide files to download. See Appendix A for an example of phone configuration files (startup.cfg and mac-address.cfg). The example below assumes TFTP is used.
  1. Find the IP address of the phone using the TUI. 
    1. Make sure the device has a network connection.
    2. Navigate to Settings > Status > Network to get the phone’s IP address.
  2. Enter the IP address in the address bar of a web browser, and then press Enter. 
  3. Enter “admin” as username and “22222” as password. If there is a warning about certificate exception (the self-signed certificate presented by the phone is not in the trust store of the internet browser), accept the exception and proceed with the sign in. 
  4. Navigate to Advanced Settings > Configuration Server.
  5. Set the Download Protocol to TFTP.
  6. Enter the TFTP IP address or URI in the Primary Server field. 
  7. Enter the file path into the Pri TFTP Path field.
  8. Click Save Settings.
  9. The phone will reboot and download the configuration files. If the phone doesn’t automatically reboot, navigate to Operation > Reset > Restart to start provisioning your device. 
Note: Do not power off or disconnect your device during the upgrade process.
View of Configuration Server under Advanced Settings in Mitel WebUI
Configuring a phone with these parameters will allow the following phone features to work with RingCentral:
  • Incoming and outgoing calls
  • CallerID display
  • Call Hold and Retrieve
  • Mute, and Volume Controls
  • Voicemail receiving and playback (no message waiting indicator)
  • Call Waiting Feature
  • Transfer: Blind, Attended and Semi-attended
  • Local conference (3-party)
  • Local call history and Redial Feature
  • Local directory/contacts
  • Call Forwarding Feature using star codes
  • Call Park and Retrieve (using Star Codes)
  • Call Flip (using Star Codes)
  • Local DND - Require configuration of a softkey called Do Not Disturb via WebUI
  • Creating speed dials (using press and hold keys)
  • Third-party USB and Bluetooth headset support

Checking the status of your desk phone

Sign in to the RingCentral Admin portal and navigate to Admin Portal > Phone System > Phones & Devices > User Phone to check if your phone is online after provisioning. Your phone is online when you see a green check next to it.

APPENDIX A

EXAMPLE startup.cfg

sip proxy ip: sip.ringcentral.com
sip proxy port: 5060
sip outbound proxy: sip10.ringcentral.com
sip outbound proxy port: 5090
sip registrar ip: sip.ringcentral.com
sip registrar port: 5060
sip registration period: 3600
 

EXAMPLE mac-address.cfg (such as 08000F9FD36A.cfg)

#line 1
sip line1 auth name: 800850413030
sip line1 password: AAAAA
sip line1 user name: 13462907661
sip line1 display name: Your Name
sip line1 screen name: Your Preferred Number or Ext 
sip line1 screen name 2: Your Other Name
sip line1 vmail: *86
 
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