Manual provisioning for third-party (BYOD) Mitel phones

Last updated on October 27, 2022

Table of contents

Some older Mitel phones don’t have certain necessary certificates, so they can’t connect to RingCentral using assisted provisioning. If your Mitel deskphone doesn’t support assisted provisioning, you can use manual provisioning to configure it for basic telephony features. To do that, you’ll need to find and enter your Session Initiated Protocol (SIP) settings.
Manual provisioning has some limitations. Manually provisioned devices:
  • Can’t receive automatic updates from RingCentral’s servers.
  • Can’t receive RingCentral firmware updates.
  • Can’t use RingCentral’s Presence feature.
  • Don’t support corporate directory.
  • Don’t have softkeys for the Paging or Intercom features.
Before manually provisioning Mitel phones, check if your model supports assisted provisioning and automatic configuration.

Requirements

  • Make sure your phone is unlocked and that you’ve reset it to its factory defaults before provisioning it.
  • You’ll also need to locate the SIP settings to configure the phone.

Unlocking your desk phone

  1. Press the Options or Settings key on the phone.
  2. Press the Advanced softkey. 
  3. Enter the phone admin’s password. The default password is 22222. 
  4. Press Enter.
If the password works, the phone will be unlocked. If the password doesn’t work, contact your previous service provider for assistance with unlocking the device.

Resetting the phone to factory defaults

You can perform a factory reset on your phone in two ways: via the Telephone User Interface (TUI) or the Web User Interface (WebUI).

Factory reset via TUI

  1. Press the Options or Settings key on the phone.
  2. Press the Advanced softkey. 
  3. Enter the phone admin’s password. The default password is 22222. 
  4. Press Enter.
  5. Go to Reset > Factory default, then select Yes at the prompt.
The phone will perform a factory reset and reboot.

Factory reset via WebUI

  1. Find the IP address of the phone using its TUI.
    1. Make sure the device has a network connection.
    2. Navigate to Settings > Status > Network to get the phone’s IP address.
  2.   Enfer the IP address in the address bar of a web browser, then press Enter.  
  3.   Enter admin as the username and 22222 as the password. If there’s a warning about certificate exception (the self-signed certificate presented by the phone isn’t in the trust store of the internet browser), accept the exception and proceed with the sign in.  
  4. Go to Operation > Reset > Restore to Factory Defaults.
  5. Click Restore.
The phone will complete the factory reset, but won’t reboot.

Checking the firmware version

  1. Press the Options or Settings key on the phone.
Image of the Options or Settings button on a Mitel phone
  1. Select Status.
  2. Look for firmware version info in the Phone Info section.
If you have a Mitel 6800 or6900 series deskphone, make sure it has the minimum SIP firmware revision of 6.1.0.154 or later. Read Upgrading Mitel 6900-6800 firmware on how to check and upgrade Mitel 6800 and 6900 series deskphones to version 6.1.0.154 or later.
 

Upgrading the device firmware

Mitel 6900 series phones may need upgrading from MiNET or upgrades to their SIP firmwareto be RingCentral-compatible. Mitel 6800 series deskphones may need upgrading from an older SIP release to be RingCentral-compatible.
 
Users can automatically download and install RingCentral-compatible firmware from a Mitel-hosted HTTP(s) server directly to the phone.

Go to Upgrading Mitel 6900-6800 firmware for more information.

Getting the Session Initiation Protocol (SIP) settings.

The Session Initiation Protocol (SIP) is a communications protocol for signaling and controlling multimedia communication sessions, including voice over IP (VoIP). This information is necessary for manually provisioning your IP Phone with the RingCentral Service. The SIP information varies for each DigitalLine. To acquire the SIP information for your RingCentral Online account, read Getting the SIP settings for manual provisioning.

Provisioning Mitel Phones

You can configure the SIP settings on Mitel phones in two ways: by manually entering the SIP settings in the WebUI or using phone configuration files.

Manually configuring SIP settings via WebUI

  1. Find the IP address of the phone using its TUI. 
    1. Make sure the device has a network connection.
    2.   Go to Settings > Status > Network to get the phone’s IP address.  
  2. Enter the IP address in the address bar of a web browser, then press Enter
  3. Enter admin as the username and 22222 as the password. If there’s a warning about certificate exception (the self-signed certificate presented by the phone isn’tt in the trust store of the internet browser), accept the exception and proceed with the sign in.
  4. Go to Advanced Settings > Line 1.
  5. Enter the information as follows: 
Mitel settings
RingCentral SIP settings
Proxy Server
sip.ringcentral.com
Proxy Port
5060
Outbound Proxy Server
sip10.ringcentral.com
Outbound Proxy Port
5090
Registrar Server
sip.ringcentral.com
Registrar Port
5060
Username
<get from SIP settings>
Password
<get from SIP settings>
Authorization ID
<get from SIP settings>
View of Line1 under Advanced Settings in Mitel WebUI

Using phone configuration files

You can use phone configuration files to configure Mitel phones to work with RingCentral. To do so, youneed a TFTP,r FTP, HTTP, or HTTPS server that can provide downloadable files. See Appendix A for an example of phone configuration files. The example below assumes a TFTP server.
  1. Find the IP address of the phone using its TUI.
    1. Make sure the device has a network connection.
    2. Navigate to Settings > Status > Network to get the phone’s IP address.
  2. Enter the IP address in the address bar of a web browser, then press Enter.
  3. Enter admin as the username and 22222 as the password. If there’s a warning about certificate exception (the self-signed certificate presented by the phone isn’t in the trust store of the internet browser), accept the exception and proceed with the sign in.
  4. Go to Advanced Settings > Configuration Server.
  5. Set the Download Protocol to TFTP.
  6. Enter the TFTP IP address or URL in the Primary Server field.
  7. Enter the file path into the Pri TFTP Path field.
  8. Click Save Settings.
  9. The phone will reboot and download the configuration files. If the phone doesn’t automatically reboot, go to Operation > Reset > Restart to start provisioning your device.
Note: Don’t power off or disconnect your device during the upgrade process.
View of Configuration Server under Advanced Settings in Mitel WebUI
Configuring a phone with these parameters will allow the following phone features to work with RingCentral:
  • Incoming and outgoing calls
  • CallerID display
  • Call Hold and Retrieve
  • Mute and Volume Controls
  • Voicemail receipt and playback (no message waiting indicator)
  • Call Waiting
  • Transfer: Blind, Attended, and Semi-attended
  • Local conference (three-party)
  • Local call history and redial 
  • Local directory/contacts
  • Call Forwarding with DTMF codes
  • Call Park and Retrieve with DTMF codes
  • Call Flip with DTMF codes
  • Local DND - Requires configuration of a softkey called Do Not Disturb via WebUI
  • Speed-dial
  • Third-party USB and Bluetooth headset support

Checking the status of your desk phone

Go to the RingCentral Admin portal and sign in, then  go to Admin Portal > Phone System > Phones & Devices > User Phone to check if your provision ed phone is online. Your phone is online if you see a green check next to its name.

APPENDIX A

EXAMPLE startup.cfg

sip proxy ip: sip.ringcentral.com
sip proxy port: 5060
sip outbound proxy: sip10.ringcentral.com
sip outbound proxy port: 5090
sip registrar ip: sip.ringcentral.com
sip registrar port: 5060
sip registration period: 3600
 

EXAMPLE mac-address.cfg (such as 08000F9FD36A.cfg)

#line 1
sip line1 auth name: 800850413030
sip line1 password: AAAAA
sip line1 user name: 13462907661
sip line1 display name: Your Name
sip line1 screen name: Your Preferred Number or Ext 
sip line1 screen name 2: Your Other Name
sip line1 vmail: *86
 
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