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Integrating a headset with your RingCentral Phone

Last updated on February 02, 2022
The RingCentral Phone app supports wired and wireless headsets. To use your headset with the RingCentral Phone app, you’ll need to sign in to your Admin portal and turn on headset support. 
Integrating your supported Plantronics or Jabra headset allows you to control the call using your headset’s buttons, including: 
  • Answer or end the call
  • Mute or unmute
  • Change the call volume

System requirements 

To use a supported headset with the RingCentral Phone desktop app, your system must meet the following requirements: 
  • Supported OS
    • macOS 10.13 (High Sierra) or later
    • Windows 7 or later
  • Required software
    • Plantronics Hub: You’ll need to install and run this app to use the call control functionality and hardware keys on your Plantronics headset.
    • Jabra Direct: You’ll need to install and run this app to use the call control functionality and hardware keys on your Jabra headset.

Turning on headset support

  1. Connect your headset to your computer by plugging it into the USB port or through Bluetooth.
  2. Open and sign in to RingCentral Phone.
  3. Click View settings in the bottom menu bar.
  1. Go to Notifications and sounds > Headsets.
  1. Turn on Headset support.
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