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Accessing and downloading RingCentral MVP call recordings

Last updated on August 5, 2022
Where do you want to access your call recordings?
Desktop & web
Mobile
Admin Portal
Phone app
  1. Open the RingCentral app on your desktop or web browser.
  2. Go to Phone > Call recordings in the left navigation bar.
Go to Call recordings
  1. Choose what you want to do with a call recording:
    • Play: Click the play button to listen to the recording. Use the slider to fast-forward or rewind.
    • Download: Hover over the recording, and click the download icon at the far right. This will save the recording as an MP3 file.
      Note: You may need to click the More icon at the far right to show additional options. 
    • Delete: Hover over the recording, and click the trash icon at the far right. In the popup window, click Delete again to confirm.
      Note: You may need to click the More icon at the far right to show additional options.  
Call recording options
Note: You can filter your call recordings by name or phone number using the Filter recordings field in the top right.
  1. Open and sign in to the RingCentral mobile app.
  2. Navigate to Phone at the bottom menu.
Tap Phone
  1. Tap the Recordings tab at the top right.
Tap Recordings
  1. Access the following controls with your call recording:
    • Search recordings: Enter the name of a participant to search the call recording list.
    • Share: Tap the share button to send the recording.
    • Information: Tap the circle-i button to view call recording details.
    • Play/Stop: Play or stop recording. 
    • Speaker: Switch audio source between speaker, phone, or headset. 
    • Message: Tap to chat, text, or message the participant.
    • Call: Tap to call the participant.
    • Delete: Tap to delete the recording. 
  1. Go to the Admin Portal and sign in. If you’re an admin, click Admin Portal > My Extension in the top right.
Go to My extensions
  1. Click Call Log in the top menu.
Go to Call log
  1. Choose what you want to do with a call recording:
    • Play: Click the play button under the Recording column to listen to any recorded call. Use the slider to fast-forward or rewind.
    • Download: Click the Play button under the Recording column, then click Download at the far right in the play menu. 
    • Delete: Check the box to the left of the recording, and click Delete at the top of the table. 
Call recording options
  1. Open and sign in to the RingCentral Phone app.
  2. Click the Call Log clock icon in the top menu.
  3. Click Recordings.
Click Call recordings
  1. Choose what you want to do with a call recording:
    • Play: Click the recording, then click the play button. You can use the slider to fast-forward or rewind.
    • Save: Click the recording, then click the Save button to download an MP3 file.
    • Delete: Click the Call details (i) icon at the far right of the recording, then click the Delete icon. 
Call recording options

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