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Call queue pick up using your HUD in the RingCentral app desktop and web

Last updated on April 18, 2022
This feature allows calls waiting in a call queue to be answered by pickup group members rather than waiting for the primary agents. The Call queue pick up tab will automatically appear in your HUD section if you have it configured in your RingCentral online account.

Using Call Queue Pickup via the HUD

Ensure that your HUD is enabled. To learn more, visit Enabling the HUD in the RingCentral app desktop and web.
  1. Go to Phone via the left navigation bar.
  2. Click Call queue pick up.
Call queue pick up tab
  1. Click Answer to pick up a call from your call queue pickup groups.
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