Integrating a headset with the RingCentral app
Integrating a headset with the RingCentral app
The
RingCentral
app supports Plantronics, Jabra, and a variety of other headsets that connect using a USB Human Interface Device (HID). Once a headset is set up, you can control calls using your headset buttons. Note: Wireless headsets require a USB adapter to connect to the app.
Call controls include:
- Answer/end
- Mute/unmute
- Volume up/down
- Hold/resume
Minimum system requirements for using headsets with RingCentral
RingCentral
- Supported operating systems:
- Windows 7 or later
- Mac OS 10.13 (High Sierra) or later
- Supported browsers (latest versions):
- Chrome (Recommended)
- Firefox
- Safari
- Edge
- Chromium Edge
How to set up USB HID devices with the RingCentral app
RingCentral
appRingCentral
works with USB Human Interface Devices (HID) — headsets that connect to your computer through a USB port. You can use these headsets to control calls. The set of controls available on your device depends on the manufacturer and model. Note: Wireless headsets require a USB adapter to connect to the app.
USB HID system requirements
- Google Chrome 89 or later
- Microsoft Edge 79 or later
Setting up USB HID devices in the RingCentral app
RingCentral
app- Connect your USB HID device to your computer.
- Go toSettingsin the navigation bar.
- ClickAudio.
- Under Headset, click theUse headset control buttons to answer, end, and mute phone callstoggle.Note: If you already set up a headset, clickManage.
- Click the toggle next toHID headsetsto set up the connection. The system will automatically search for your device.
- If this is your first time connecting your device, confirm the request to connect your device to theRingCentralapp.
How to turn on your headset controls with the RingCentral app
RingCentral
app- Go toSettingsin the navigation bar.
- ClickAudio.
- ClickManagenext to the toggle on the right to connect to a Plantronics, Jabra, or HID headset.Note: If you haven’t set up a HID device, you will need to first click the toggle to set it up.
If you’re using a Plantronics headset and the
RingCentral
app, you’ll need to install the Plantronics HUB. Tips for managing multiple headsets
If you have more than one headset connected to the app, the headset that was last connected is considered the active one.
- For Jabra headsets, the list of connected devices and the active headset are shown in theRingCentralapp.
- For Poly headsets, you’ll need to choose the active headset in the Plantronics Hub app.
Note: To use a Barco ClickShare Button, you must turn off the Jabra setting in the
RingCentral
app, then restart the app. When the ClickShare Button is plugged into a USB port, it creates a conflict with the RingCentral
app. If you need to use a Jabra headset in the RingCentral
app, disconnect the ClickShare Button and host a conference call or share content using the ClickShare Desktop App. In this article
Minimum system requirements for using headsets with RingCentral
How to set up USB HID devices with the RingCentral app
How to turn on your headset controls with the RingCentral app
Tips for managing multiple headsets