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Integrating a headset with the RingCentral app

Last updated on February 9, 2022
Introduction to the RingCentral app

Updating Conversation Preferences

The RingCentral app supports Plantronics and Jabra headsets. Once a headset is set up, you’ll be able to control calls using your headset buttons or through your USB Human Interface Device (HID). 
Call controls include:
  • Answer/end
  • Mute/unmute
  • Volume up/down

Minimum system requirements

  • Supported operating systems:
    • Windows 7 or later
    • Mac OS 10.13 (High Sierra) or later
  • Supported browsers (latest versions):
    • Chrome (Recommended)
    • Firefox
    • Safari
    • Edge
    • Chromium Edge

Turning on your headset with the RingCentral app

  1. Sign in to the RingCentral app.
  2. Go to Settings in the left navigation bar.
  3. Click Notifications and sounds.
  4. Under Headset support, turn on Headset controls.
  5. If you haven’t installed the Plantronics Hub or Jabra extensions, click Download App under Plantronics Hub or Jabra. These extensions are required to control calls using your headset.
Connect your HID headsets.
Note: If you’re using a Jabra headset and the RingCentral app on Google Chrome, you’ll need to install:
  • Jabra Chrome extension
  • Jabra Chrome host app
For Plantronics, you only need to install the Plantronics Hub.

Tips for supporting multiple headsets

If you have more than one headset connected to the app, the headset that was last connected is considered the active one.
  • For Jabra headsets, the list of connected devices and the active headset are shown in the RingCentral app.
  • For Poly headsets, you’ll need to choose the active headset in the Plantronics Hub app.

Using USB HID devices

RingCentral works with USB Human Interface Devices (HID) — headsets that connect to your computer through a USB port. You can use these headsets to control calls. The set of controls available on your device depends on the manufacturer and model.

USB HID system requirements

  • Google Chrome 89 or later
  • Microsoft Edge 79 or later

Setting up USB HID devices

  1. Connect your USB HID device to your computer. 
  2. Open and sign in to your RingCentral app.
  3. Click on Settings in the left navigation bar. 
  4. Click Notifications and sounds.
  5. Under Headset support, turn on Headset controls.
  6. Go to Connect your HID headsets and click Connect. The system will automatically search for your device. 
  7. If this is your first time connecting your device, confirm the request to connect your device to the RingCentral app.
Connect your HID headsets.

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