Integrating a headset with the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app
================================================================================================================

The <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app supports Poly, Jabra, and a variety of other headsets that connect using a USB Human Interface Device (HID). Once a headset is set up, you can control calls using your headset buttons.

Note: Wireless headsets require a USB adapter to connect to the app.

Call controls include:

* Answer/end
* Mute/unmute
* Volume up/down
* Hold/resume

How to set up USB HID devices with the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app
------------------------------------------------------------------------------------------------------------------------

<var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> works with USB Human Interface Devices (HID) --- headsets that connect to your computer through a USB port. You can use these headsets to control calls. The set of controls available on your device depends on the manufacturer and model.

Note: Wireless headsets require a USB adapter to connect to the app.

### Setting up USB HID devices in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app

* Connect your USB HID device to your computer.
* Go to **Settings** in the navigation bar.
* Click **Audio**.
* Under Headset, click the **Use headset control buttons to answer, end, and mute phone calls** toggle.

  Note: If you already set up a headset, click **Manage**.

* Click the toggle next to **HID headsets** to set up the connection. The system will automatically search for your device.

  ![Click the toggle next to HID headsets to set up the connection](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/Integrating-your-headset-with-RingCentral-app/images/1-integrating-toggle-on.png)

* If this is your first time connecting your device, confirm the request to connect your device to the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app.

How to turn on your headset controls with the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app
-------------------------------------------------------------------------------------------------------------------------------

* Go to **Settings** in the navigation bar.
* Click **Audio**.
* Click **Manage** next to the toggle on the right to connect to a Plantronics, Jabra, or HID headset.

  Note: If you haven't set up a HID device, you will need to first click the toggle to set it up.

  ![Click Manage next to the toggle](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/Integrating-your-headset-with-RingCentral-app/images/2-integrating-a-headset-manage.png)

Tips for managing multiple headsets
-----------------------------------

If you have more than one headset connected to the app, the headset that was last connected is considered the active one.

* For Jabra headsets, the list of connected devices and the active headset are shown in the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app.
* For Poly headsets, you'll need to choose the active headset in the system window.

Note: To use a Barco ClickShare Button, you must turn off the Jabra setting in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app, then restart the app. When the ClickShare Button is plugged into a USB port, it creates a conflict with the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app. If you need to use a Jabra headset in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app, disconnect the ClickShare Button and host a conference call or share content using the ClickShare Desktop App.