Home > Phone > Phone in the RingCentral app
Mobile

Managing HUD extensions in the RingCentral mobile app

Last updated on April 07, 2022

Table of contents

The HUD lets you see a user extension’s presence status in real-time, whether they are available or engaged in a call.

Presence status indicators

  • Available: Indicated by a green dot and means that the user is active and available to communicate. This presence can be system-triggered or set manually by the user.
  • Offline: Indicated by a gray dot and means that the user is offline or inactive (user navigated away from the app or phone screen is locked) or logged out of the app. This is a system-triggered presence but will appear the same as Invisible.
  • Invisible: Indicated by a gray dot and appearing as if the user is offline. This presence can only be set manually but will appear the same as Offline.
  • Do not disturb: Indicated by a red dot with a white line through the center. This presence status indicates that you do not want to be disturbed. The user can only set this presence manually and shut off all app notifications across mobile, desktop, and email.
  • On a call: Indicated by a red dot and indicates if a user is on a call and should not be disturbed. This presence is system-triggered and is set automatically.
  • In a meeting: Indicated by a red dot and indicates if a user is in a meeting and should not be disturbed. This presence is system-triggered and is set automatically.

Sorting extensions

  1. Tap the More menu.
More menu in HUD main screen
  1. Select Sort.
Sort option in HUD's More menu
  1. Tap and hold the equal sign and drag to rearrange the list.
Sorting extensions in HUD
  1. Tap the check at top to save changes.

Removing extensions

  1. Tap the More menu.
More menu in HUD main screen
  1. Select Remove.
Remove option in HUD's More menu
  1. Select the extensions you want to remove from HUD, then tap recycle bin at top right.
© 1999-2022 RingCentral, Inc. All rights reserved.
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.