Changing or resetting a
RingCentral
account password
======================================================================================================================
There are multiple ways to change or reset a
RingCentral
account password, including the Admin Portal. If you're an admin, you can [change someone else's password](https://support.ringcentral.com/article-v2/Changing-your-RingCentral-account-password.html?brand=RingCentral&product=MVP&language=en_US&pills-nav=change_someone_else%E2%80%99s_password_in_the_admin_portal "") in the Admin Portal.
If you can't remember your password, you can use the **Forgot Password** option on the
RingCentral
[sign-in page](https://login.ringcentral.com/ "") or the **Reset Password** option in the
RingCentral
mobile app.
**Note**
To change your password, you must have permission to make changes to your sign-in info. If you don't have permission, request a password change from your IT admin.
If you use single sign-on (SSO) to sign in, contact your IT admin to change your password.
How do you want to change or reset a
RingCentral
account password?
## Change your own password in the Admin Portal
Changing your own password in the
RingCentral
Admin Portal
----------------------------------------------------------------------------------------------------------------------------
* Sign in to the [Admin Portal](https://service.ringcentral.com/ ""). If you're an admin, click **Admin Portal \> My Extension** at the top right.
* Click **Settings** in the top menu.
* Click **User Details** , then click the **Security** tab.
* Under Password, click **Change**.
* Click **Yes** when prompted.
* Enter your current password.
* Enter your new password.
* Click **Save**.
Once you change your password, you'll be signed out and redirected to the sign-in page. You can now sign in to the Admin Portal or any of your
RingCentral
apps using your new password.
Password policy
---------------
RingCentral
's password policy requires the following:
* At least one lowercase letter (Latin characters)
* At least one number (0-9)
* At least one uppercase letter
* At least one special character (for example, !, @, $, #)
* No sequential characters ("1234", "7890", "Abcd" )
* No repeating sequences ("222", "Aaa", "###")
* No account information (first/last name, phone number)
* Length of 8-32 characters
* Can't use last 5 passwords
Bad actors deploy a variety of password-cracking techniques. Stronger passwords make it harder for them to gain access, which better protects your account and data from unauthorized access.
Password policy FAQs
--------------------
* Does this apply to existing
RingCentral
passwords?
* No, existing passwords created using the previous rule aren't impacted. Once those passwords are updated, the new rule will apply.
* Will it require users to change their
RingCentral
passwords?
* No, this change doesn't require the user to change their password or to force signing out of active sessions. However, when passwords are changed in the future, the new rule will apply. After a password reset, signed-in sessions are logged out according to the current policy.
* I sign in to
RingCentral
using SSO. Will this rule apply to my SSO password as well?
* No, this rule only applies to
RingCentral
passwords and doesn't apply to passwords used for third-party sign-ins (SSO, Apple, Google).
## Change someone else’s password in the Admin Portal
Changing someone else's password in the
RingCentral
Admin Portal
----------------------------------------------------------------------------------------------------------------------------------
To change another user's password, you must be an account admin with User Management permissions.
* Sign in to the [Admin Portal](https://service.ringcentral.com/ "").
* Click **Users** in the top menu.
* In the Users with Extensions list, select the name of the user whose password you want to change.
* Click **User Details** , then click the **Security** tab.
* Under Password, click **Change**.
* Enter your current password, then click **Next**.
* Enter and reenter the new password.
* Click **Save**.
Password policy
---------------
RingCentral
's password policy requires the following:
* At least one lowercase letter (Latin characters)
* At least one number (0-9)
* At least one uppercase letter
* At least one special character (for example, !, @, $, #)
* No sequential characters ("1234", "7890", "Abcd" )
* No repeating sequences ("222", "Aaa", "###")
* No account information (first/last name, phone number)
* Length of 8-32 characters
* Can't use last 5 passwords
Bad actors deploy a variety of password-cracking techniques. Stronger passwords make it harder for them to gain access, which better protects your account and data from unauthorized access.
Password policy FAQs
--------------------
* Does this apply to existing
RingCentral
passwords?
* No, existing passwords created using the previous rule aren't impacted. Once those passwords are updated, the new rule will apply.
* Will it require users to change their
RingCentral
passwords?
* No, this change doesn't require the user to change their password or to force signing out of active sessions. However, when passwords are changed in the future, the new rule will apply. After a password reset, signed-in sessions are logged out according to the current policy.
* I sign in to
RingCentral
using SSO. Will this rule apply to my SSO password as well?
* No, this rule only applies to
RingCentral
passwords and doesn't apply to passwords used for third-party sign-ins (SSO, Apple, Google).
## Forgot password
Resetting your password on the
RingCentral
sign-in page
-------------------------------------------------------------------------------------------------------------------------
* Sign in to the [Admin Portal](https://service.ringcentral.com/ "").
* Enter the email or phone number associated with your
RingCentral
account, then click **Next** . [Group extension](https://support.ringcentral.com/article-v2/Department-Overview.html?brand=RC_US&product=RingEX&language=en_US "") passwords can't be reset using an email address. These types of extensions can only have their password reset by signing in using the phone number on the account.
* Click **Forgot Password**.
* Confirm the email address associated with the account, then click **Reset**.
* You'll receive an email with instructions on resetting your
RingCentral
account password.
**Note**
If you don't receive an email, check your junk, spam, trash, or other folders. Custom email rules or company policy may have redirected it to one of these folders.
If you can't find the email or your company uses single sign-on (SSO), reach out to your company's IT help desk or admin to have your password reset for you, and to confirm the email address associated with your RingCentral account.
Contact [RingCentral Support](https://support.ringcentral.com/contact-support.html "") if you're still unable to access your account.
* If you can't find it, check your spam folder. In the email, click the **Reset Your Password** button or link.
* Set your new password, following the [password policy](#password-policy "").
* Click **Save**.
Password policy
---------------
RingCentral
's password policy requires the following:
* At least one lowercase letter (Latin characters)
* At least one number (0-9)
* At least one uppercase letter
* At least one special character (for example, !, @, $, #)
* No sequential characters ("1234", "7890", "Abcd" )
* No repeating sequences ("222", "Aaa", "###")
* No account information (first/last name, phone number)
* Length of 8-32 characters
* Can't use last 5 passwords
Bad actors deploy a variety of password-cracking techniques. Stronger passwords make it harder for them to gain access, which better protects your account and data from unauthorized access.
Password policy FAQs
--------------------
* Does this apply to existing
RingCentral
passwords?
* No, existing passwords created using the previous rule aren't impacted. Once those passwords are updated, the new rule will apply.
* Will it require users to change their
RingCentral
passwords?
* No, this change doesn't require the user to change their password or to force signing out of active sessions. However, when passwords are changed in the future, the new rule will apply. After a password reset, signed-in sessions are logged out according to the current policy.
* I sign in to
RingCentral
using SSO. Will this rule apply to my SSO password as well?
* No, this rule only applies to
RingCentral
passwords and doesn't apply to passwords used for third-party sign-ins (SSO, Apple, Google).
## Reset password in the mobile app
Resetting your password in the
RingCentral
mobile app
-----------------------------------------------------------------------------------------------------------------------
* Tap your profile picture in the top left corner.
* Tap your profile picture again to open your profile info.
* Tap **Reset password** at the bottom of the page.
* You will receive a warning that you'll be logged out if you reset your password. Tap **Continue** to reset your password.
* Click **Send Email**, then follow the instructions in the email you receive.
**Note**
If you don't receive an email, check your junk, spam, trash, or other folders. Custom email rules or company policy may have redirected it to one of these folders.
If an email can't be found, or your company uses single sign-on (SSO), reach out to your company's IT help desk or admin to have your password reset for you, and to confirm the email address associated with your RingCentral account.
Contact [RingCentral Support](https://support.ringcentral.com/contact-support.html "") if you're still unable to access your account.
Password policy
---------------
RingCentral
's password policy requires the following:
* At least one lowercase letter (Latin characters)
* At least one number (0-9)
* At least one uppercase letter
* At least one special character (for example, !, @, $, #)
* No sequential characters ("1234", "7890", "Abcd" )
* No repeating sequences ("222", "Aaa", "###")
* No account information (first/last name, phone number)
* Length of 8-32 characters
* Can't use last 5 passwords
Bad actors deploy a variety of password-cracking techniques. Stronger passwords make it harder for them to gain access, which better protects your account and data from unauthorized access.
Password policy FAQs
--------------------
* Does this apply to existing
RingCentral
passwords?
* No, existing passwords created using the previous rule aren't impacted. Once those passwords are updated, the new rule will apply.
* Will it require users to change their
RingCentral
passwords?
* No, this change doesn't require the user to change their password or to force signing out of active sessions. However, when passwords are changed in the future, the new rule will apply. After a password reset, signed-in sessions are logged out according to the current policy.
* I sign in to
RingCentral
using SSO. Will this rule apply to my SSO password as well?
* No, this rule only applies to
RingCentral
passwords and doesn't apply to passwords used for third-party sign-ins (SSO, Apple, Google).