Home > Phone > Phone in the RingCentral app
Desktop & web

Launching an application or URL on an incoming call using the RingCentral app desktop and web | RingCentral MVP

Last updated on February 15, 2022
Launching an application or URL on an incoming call allows users to configure a command that will launch when they receive an incoming call. This command can include opening a URL, opening an app they have on their computer, or running a script they have. 
 
In all of the above cases, the user can choose from a list of supported parameters passed along with the command.
  1. Sign in to RingCentral app.
  2. Go to Settings > Phone > Advanced incoming calls.
  3. Toggle the slider to enable Launch an external app or a URL on incoming calls. The Manage external apps or URLs for incoming calls will pop up.
Launch an external app or a URL on incoming call under Phone settings
  1. Enter a URL in the Enter command field or click the Browse icon to choose an application. You can launch an application on both the RingCentral app desktop and web.
Enter URL or browse app to launch
  1. Click the Test button to test launching the application.
  2. Click Save.
© 1999-2022 RingCentral, Inc. All rights reserved.
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.