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Setting up your microphone and speakers for RingEX calls
Last updated on May 12, 2022
You can set up your headset, microphone, or speakers for use during callsin the RingCentral app for desktop and web and the RingCentral Phone app. To do so, you’ll also need to configure your RingCentral Video meeting microphone and speaker settings.
Before following these steps, make sure your microphone or headset drivers are installed successfully. Refer to any user manuals or manufacturers’ support sites, if necessary.
Where do you want to set up your microphone and speakers for calls?
Desktop & web
Phone app
- Open the RingCentral app on your desktop or web browser.
- In the left navigation bar, go to Settings > Notifications and audio.
- Scroll down to Audio input and Audio output.
- To set your Microphone source, click the dropdown and select a device.
- To set your Speaker source, click the dropdown and select a device.
Note: If the audio sources for your microphone and speakers are different, you may experience a loss in sound quality.
Disabling automatic adjustment of mic level
The Automatically adjust my mic level feature, enabled by default, automatically adjusts your microphone level to match those of the other participants on the call. However, having the feature enabled may cause auto-muting issues with your microphone. If your mic auto-mutes:
- Open the RingCentral app on your desktop or web browser.
- Go to Settings > Notifications and audio in the left navigation bar.
- Scroll down to Audio input.
- Slide the toggle to disable Automatically adjust my mic level.
- Open and sign in to the RingCentral Phone app.
- Click the Settings gear icon in the bottom navigation bar.
- Go to Notifications and sounds > Sounds.
- To set your microphone source, click the dropdown next to Microphone and select a device.
- Automatically adjust microphone settings, on by default, and automatically adjusts your microphone volume. If you experience audio feedback, you may want to turn this setting off.
- To set your speaker source, click the dropdown next to Speaker and select a device.
- To set your microphone source, click the dropdown next to Microphone and select a device.
Note: If the audio sources for your microphone and speakers are different, you may experience a loss in sound quality.