Submitting your Porting order
Moving a phone number to
RingCentral
? Here's a step-by-step guide to ensure your number transfer goes smoothly.How to submit your local number for porting
- Check your number(s) for portability into RingCentral using the portability check option.
- Gather the information necessary for submitting your porting request:
- The number(s) you are porting
- Your account number (this number often differs from your wireless phone number)
- Your account’s PIN/passcode (if applicable)
- The physical address associated with the numbers (no PO boxes)
- Sign in to the RingCentral Admin Portal.
- In the top menu, clickPhone System.
- ClickPhone Numbers > Number Port In.
- ClickPort In Numbers.
- In thePort in Numbers: Select Number Typepopup, clickUS or US territory Local Number(a), then clickNext(b).
- UnderAre you ready to port your numbers?, check the boxes next to each statement (a) to make sure you’re ready to sign the Letter of Authorization (LOA) and transfer your number(s). When you’re done, clickNext(b).
- In theEnter the numbers you'd like to port overstep, enter the numbers you want to move to RingCentral, separated by commas.
- Alternatively, you can import numbers by clickingImport numbers using Excel. ClickSelect fileto upload your Excel spreadsheet.
- ClickNext.
- UnderReview the numbers you'd like to port over, click the Assign to dropdown next to each number if you want them to go to a specific company number (a). This includes your main company number, auto-receptionist, or DirectLine (optional). ClickNext(b).Note: If you don’t have placeholder numbers, you might be charged additional fees.
- ClickConfirmin the popup window.
- Fill in the information in theCarrier account detailssection.
- First name
- Last name
- Account Type: SelectBusinessorResidential
- Billing Telephone Number (BTN)
- Company name
- Account number
- Account PIN: Your account may or may not have an account PIN. Please check with your provider.
- Upload latest provider bills: To comply with FCC regulations, please provide a copy of your latest bill that is no more than 30 days old. Including your Customer Service Record (CSR) can also help prevent potential porting issues.Note: If you place multiple porting orders, a prompt will ask if you want to copy this information from your first order.
- Fill in the information in thePhysical service addresssection. The address you enter should be the location where your numbers are registered with your current provider.
- If needed, you can add more information about your address underAdditional address information(optional).
- Enter your personal details underYour contact information for transfer.
- Scroll through theLetter of Authorizationand check the box next to the agreement.
- ClickNext.
- Update thePreferred Port In Dateif you want the number ported later than our earliest available date (optional).
- Review details about your porting order, then clickSubmit order.
- ClickClose.
How to check the status of your local number porting order
- Sign in as Admin to Admin Portal.
- Go toPhone System > Phone Numbers > Number Transfer.