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Submitting your Porting order

Moving a phone number to RingCentral? Here's a step-by-step guide to ensure your number transfer goes smoothly.

Table of contents

Order Submission Steps Local

This article provides instructions on how to transfer a local US number to RingCentral via online account.
2. From the Quick Access homepage, look for the Phone Numbers category and click the Transfer Numbers link.
Quick Access homepage
3. Click US or US Territory Number, and click Next.
Transfer Number: Select Number Type
4. If you are transferring over 20 numbers, then select Import. If not, click the Guide button.
Number Transfer Path
Number Transfer Path
5. Enter Numbers
  • Enter the BTN and click Check
  • Check the box below to port the BTN
  • Enter the remaining TNs to port in the box below. This box will only contain an additional 99 TNs. DO NOT ENTER THE ABOVE BTN IN THIS FIELD.
  • If the customer has more than 100 TNs to port, follow the project port process.
  • The order can be saved as a draft at any time to revisit later.
Enter Numbers
6. Review the number/s, then click Next.
Number Review
7. Map the Numbers
  • Click Select to choose a temporary TN or go to the next step to add an additional number
Number Mapping
8. Enter Account Information
  • Select type of account and follow the instructions
    • Name = Business name and person authorized to make changes to the account
    • Service = Location where numbers are active
    • Others = Contact information,  account #’s and PIN
Account information
Account information
9. Choose a Transfer Date. Select your preferred transfer date by clicking on the Calendar icon, then click Next.
  • Choose the requested port date that is within 30 days of port submission
Transfer Date
10. Enter additional comments and email addresses (if any). If none, leave blank. 
Additional comments and email
11. Answer the checklist to ensure that you are ready to sign the LOA (Letter of Authorization).
Answer checklist
12. Upload a copy of the latest bill of the number being transferred.
  • Click Upload to locate the file on your computer, and then click Open to upload the file. You have an option to upload the latest bill file later. Just note that this might cause some delay in the order.
Bill copy
Bill copy
Bill copy
13. Sign the Letter of Authorization
  • You have 2 options for signing the LOA (Letter of Authorization):
    • eLOA - If you select this option, RingCentral will use the information and electronic signature in the form.
    • Manually - If you select this option, you need to download and sign the LOA manually.
  • NOTE: You will need a PDF reader to open the LOA file.
Sign the LOA
14. Please read the notes, tick I Agree, and then click Submit Order.
Order confirmation
15. Read or print the order confirmation, then click Complete.
Order confirmation
16. To check your order status, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity.
  • You need to be logged in as an administrator to your RingCentral online account.
Order status
Order status

Order Submission Steps Toll-Free

This article provides a step by step guide on how a user can initiate the Number Transfer process for a Toll-Free Number.
2. From the Quick Access homepage, look for Phone Numbers category and click the Transfer Numbers link.
  • For Fax accounts, go to Settings > Company Numbers > Transferred and Vanity. Click Transfer Numbers.
3. Click Toll-Free Number.
Number Type
4. Answer the pre-check questions.
  • A copy of the customer’s latest bill (COB) is REQUIRED for Toll-Free orders
    • No older than 30 days
  • Please be sure to have the COB ready to upload during the submission process
Pre-check questions
5. Enter Numbers
Enter Numbers
Enter Numbers
6. Click Select to choose a temporary TN or go to the next step to add an additional number
Mapping numbers
7. Account Confirmation
  • Complete the information in each section
  • Select type of account and follow the instructions
    • Name = Business name and person authorized to make changes to the account
    • Service = Location where numbers are active
Account confirmation
Account Confirmation
8. Enter additional comments and email addresses (if any). If none, leave blank. 
Additional comments and email
9. Download LOA
Download LOA
10. Upload LOA & Latest Bill
  • Please sign the LOA and attach it with your latest bill to submit the order.
Upload LOA and latest bill
11. To check your order status, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity.
  • You need to be logged in as an administrator to your RingCentral online account.
Order status
Order status

Helpful FAQs

This article answers the most frequently asked questions for number porting. Before you cancel an account, or simply just wish to move a phone number to, or from RingCentral, this article provides everything you need to know to make the transfer go smoothly.

Porting in

Porting out

Answers

Porting in to RingCentral

1. What does "port my number" mean?
"Porting" simply means transferring your existing landline or cell phone number from one telephone service provider to another.
2. Who owns my phone number?
You own it! We port in your number from your current provider and maintain it. Under the FCC’s Local Number Portability (LNP) rules, you are legally able to keep your number when you move or change phone companies.
3. Is there a porting fee?
The cost of negotiating the transfer of your number from your existing phone carrier is shouldered by RingCentral.
4. What numbers can be ported to RingCentral?
We can port most wireless and landline phone numbers in the United States. Verify if we can port in your local number here
All Toll-Free numbers can be ported into RingCentral; however, it is the responsibility of the customer to check for agreements with the current provider to ensure the Toll-Free numbers can be released to RingCentral.
5. What about porting prepaid cell phones?
Yes. You can port your prepaid cell phone number. All you need is your wireless account number and PIN. If you don't have this information, ask your current cell carrier. If you do not provide this information at the time of port submission, your request will be rejected by the losing carrier.
6. How long will porting take?
Porting will take 5-10 business days. Most wireless numbers will port in 5 business days, landlines will typically port in 7 business days from major carriers, toll-free numbers will port in 2 business days, and 10-15 business days from smaller carriers. Don't worry, we'll keep you updated throughout the porting process, and will let you know once we have agreed on a firm porting date with your current carrier.

To avoid delaying the process, it’s best to initiate the port before you cancel your account with your current provider. You will need to cancel your previous service after your number has been transferred. Transferring your phone number may cause your carrier to automatically cancel. Please check with your current carrier.
7. What information is needed to port my number?
The information needed to port your number will be collected during order creation. That information includes: Account/Company Name, Service Address (No P.O. Boxes), Billing Telephone Number, Authorized User, Account Number, PIN#/Passcode (wireless number).

Please make sure the information you submit during sign up matches the information your current provider has on file. Any discrepancies can delay the number porting process, including cancelling the account.
8. When should I cancel my existing service?
Your service must remain active with your current provider throughout the number porting process. You will be notified by RingCentral once your number has successfully transferred and you will be able to cancel your service with your current provider at that time. RingCentral does not cancel your service on your behalf.
9. Does RingCentral cancel my previous service after the number transfers?
No. RingCentral does not cancel your previous service. You will need to cancel your previous service after your number has transferred. Transferring your phone number may cause your carrier to automatically cancel. Check with your current carrier.
10. Will my existing service work during the porting process?
Your existing service will work as is during the porting process as long as you do not make any account changes.
11. Can I transfer multiple numbers to RingCentral or do a bulk port? 
You may start the transfer of as many numbers as you wish from within your account. If you plan on transferring more than 100 numbers in one submission to RingCentral from the same carrier, let us know here as we do project-based porting.
12. How do I check the status of my current number transfer?
Once you have completed your request online, you will be able to see the status of your request in the Transferred and Vanity tab under Phone Numbers.
13. How will I know if there's a problem with my number transfer?
If a rejection is sent, it will be shown in the Order Details section of your portal. Instructions on how to correct the rejection will be available within the Order Details or the rejection email sent.
Some rejection reasons are lengthy, thus they are sent via email.

Details on the issue and how to resolve it will be available in this section. For more information, please review the Rejections section below.
14. When will my number be transferred?
RingCentral will email when the requested date has been confirmed. You may also check the confirmed date in the portal in the Transferred and Vanity tab under Phone Numbers.
15. How soon can my number be activated after the transfer was completed?
Number(s) are activated between 8-9am PST Monday to Friday on the confirmed date of transfer.
16. What letter will RingCentral utilize to transfer my telephone number from my current service provider?
A Letter of Authorization is a form that authorizes RingCentral on your behalf to port your numbers from your current provider. When submitting a number transfer request in your online account, a digitally signed eLOA will be utilized by RingCentral. You will also have the option to upload a manual LOA.
17. How do I know if my documents were already submitted to my provider?
An email notification will be sent stating that we have submitted the number transfer request. You may see the status of your request within the portal in the Transferred and Vanity tab under Phone Numbers.
18. How do I cancel my number transfer request?
Send an email to ntd.helpdesk@ringcentral.com, indicate your RingCentral phone number, the number transfer request you wish to be cancelled, and your reason for cancelling the request.
19. I subscribed to a trial account with RingCentral but I want to port my number, is this possible?
In order for you to own a particular number, the first requirement is a paid subscription. We can only port telephone numbers to an active and paid RingCentral account. Please upgrade your account to paid status before you initiate the porting process.
20. How do I reach the Number Transfer Department (NTD)? 
The Number Transfer Department can be reached via email at ntd.helpdesk@ringcentral.com. NTD Hours of operation: Monday through Friday (7am-4pm PST).
21. What should I do if I ported my number but am not receiving calls? 
You may need to contact the previous carrier of the number(s) to remove the ported number from their database or switches. If all is fine with the previous carrier, you may call 888-898-4591 for further assistance.

Porting out from RingCentral

1. Can I port my number out from RingCentral?
Yes! You can port your number out to the carrier of your choice at any time. There are no restrictions or fees to do so.
2. Is there a fee to port my number out from RingCentral?
RingCentral does not charge a port out fee, however your new provider may charge a porting fee. You will still be responsible for paying for your monthly service until the number port completes.
3. Will my new carrier accept a phone number transferred from RingCentral?
The majority of carriers will accept phone number transfers from RingCentral. Some mobile carriers have policies that only allow them to port in Wireless phone numbers. RingCentral’s numbers are classified as Wireline and that classification cannot be modified by RingCentral. Please check with your new carrier first.
4. Can I port out a number to any phone?
Cellular phones and VoIP can be used with any number. Landlines however, must be associated with an area code for the region it is in. For example, while you may use a California 951 area code for a cell phone or VOIP carrier in New York, you would need a local New York area code such as 646 for a landline.
Please note: Not every phone number in your area code will work at every address in your area code. This is true of all numbers in the country. If you move outside of your Rate Center, even your current landline number would not work at your new address. It has to do with the legacy telecom switch network. VOIP and wireless carriers are not bound by these restrictions. They use the internet and cell towers, respectively, independent of the telecom switch network.
5. What is a rate center?
A rate center is a geographically specific area used to determine the boundaries for local calling, billing and assigning phone numbers. Typically, a call within a rate center is local, while a call from one rate center to another is a long-distance call. Rate center boundaries do not necessarily align with county or municipal boundaries.
6. Can I port my Toll-Free number to my wireless carrier for use on my cell phone?
No. Toll-free numbers cannot be ported to a wireless carrier. Toll-free numbers can only be ported to a landline or VoIP carrier.
7. How do I port a number out from RingCentral?
To transfer your US or Canada phone number(s) from RingCentral to another carrier, you need to have a formal port-out request to be initiated by your new carrier. The number(s) need to be active with RingCental before you can make this request.
When requesting for a port out with your new carrier, you need the following information:
  • Company name
  • Service address
  • Authorized username (Super Admin)
Note: You need to provide this information to your new carrier exactly how it’s listed on your account.
Port Out Instructions
Checking your company name and service address
Single site
1. Log in as an admin to your RingCentral online account.
2. Navigate to Phone System > Company Info > Company Address.
Single site
Multi-site
1. Log in as an admin to your RingCentral online account.
2. Navigate to Phone System > Company Info.
3. Select the site name.
Multi-site
Checking the authorized username
Contacts in your company with Super Admin roles are authorized to port numbers out of your account.
1. Log in as an admin to your RingCentral online account.
2. Navigate to Users > User List > Users with Extensions.
3. Click the filter icon above the Roles dropdown.
4. Click Roles and select Super Admin.
Super admin
8. Does RingCentral provide a Customer Service Record (CSR)?
Currently RingCentral does not provide a CSR as the information can be found within your portal. Please see question 7.
9. How long does porting out take?
Port out timing depends on the carrier or service provider you are porting to. They all have different install Service Level Agreements (SLAs). Please consult with your new carrier.
10. I'm porting out. Why do I need to keep my account active?
The number will need to be in an active state during the port out process. Once the number has been ported away, you will need to contact RingCentral Support to cancel your service and avoid any further charges.
11. Can I cancel my port out order? 
Yes! RingCentral does not issue a cancellation order, this must be done by your new carrier.

Rejections

This article lists the various reasons why the number transfer request was rejected by your carrier.
After submitting a number transfer request, it may take a few days for your current service provider to respond to the request. Depending on the information you provided, they may either accept or reject the request. Listed below are the various reasons why your carrier might reject your number transfer request and the corresponding actions you can perform to address it.

Rejected for Hunting

A number transfer application may be rejected because a "Hunting/Hunt group" feature is activated on your account with the current provider. Remove this feature and resubmit your transfer request.
Rejected for Hunting
Line hunting or hunt group is a method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call.
Hunt groups are supported by some PBX phone systems. Also, some phone companies will provide this feature for a small fee (see also: Centrex). In the tariffs of some telephone companies, one may obtain hunting for free, but forward on busy is a charged service.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit.

Rejected for Centrex

A number transfer application may be rejected because a "Centrex" feature is activated on your account with the current provider. Remove this feature and resubmit your transfer request.
Rejected for Centrex
Centrex is a PBX-like service providing switching at the central office instead of at the customer's premises. Typically, the telephone company owns and manages all the communications equipment and software necessary to implement the Centrex service and then sells various services to the customer.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit

Rejected for Partial Port

A number transfer application may be rejected because there are multiple lines associated with your account with your service provider. 
Send a list of all numbers associated with your account to RingCentral through email at ntd.helpdesk@ringcentral.com with the following details:
  • Order ID
  • Instructions
    • I want to keep my remaining lines and service active with my current provider, or
    • I want to disconnect all remaining lines and services including date (if there's one)
  • List - List all your numbers associated with the numbers to be ported. 
NOTE: Partial port is when your provider requires you to address your remaining  lines/numbers and services (Data/T1  service).

Rejected for RingMaster/Distinctive Ring

A number transfer application may be rejected because a "Ring Master" feature is activated on your account with the current provider. Remove this feature and resubmit your transfer request.
Distinctive ring, marketed under a variety of names, is a service offered by a telephone company that establishes additional telephone numbers on the same line as an existing number, each number ringing with a distinctive ringing pattern. Typically, the original number rings with the standard ring pattern that is common to the nation where the line is connected. Regardless of what ringing pattern the called party hears, the calling party hears the standard ringing pattern.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit

Rejected for Multiple or Pending Order

Pending/Open order is an order in progress associated with the number to port or account that has not been posted, completed or cancelled. 
It could be due to the following:
  • Ongoing port in request going to another provider
  • Change/update of records (Address, Company name, Authorized name)
  • Upgrade/downgrade of service
  • Added/removed account feature
Contact your service provider to cancel or complete the open order. Ask when it will be posted in their system before re-starting your Porting request. 
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit

Rejected for Number Mismatch

Number mismatch could mean the following:
  • One or more numbers on the list does not match your providers list.
  • The number was typed in error
  • The number belongs to a different account
Contact your service provider or check your current copy of bill and validate the following:
  • Do I have the correct list of numbers?
  • Is the number under the billing telephone or account number correct?
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit
You can send us an email at ntd.helpdesk@ringcentral.com.
  • if there are typo errors
  • If you want to send us a copy of your bill
  • If the numbers to port are under a different account or billing telephone number

Rejected for Incorrect Company Name

A number transfer application may be rejected because the name of the account holder (Company name for business accounts) does not match the name provided.
Contact your service provider or check your current copy of the bill and validate if the correct company name is in the order. Edit your request, enter the correct name in the highlighted field, and then click on the "Submit" button to resubmit your Transfer Request.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete

Rejected for Illegible or Incomplete Document

A number transfer application may be rejected because the attached Letter of Authorization was not signed, filled out, or the writing was illegible. 
Download the LOA from your account, fill it, sign, and upload so that the Number Transfer request could be resubmitted.
To Resubmit: Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Upload LOA 

Rejected for Unauthorized Name/Signer

A number transfer application may be rejected because the person listed on the request is not authorized to initiate a number transfer with your current service provider.
Contact your service provider and validate the name listed in their system to make changes. If the name is different from the original order,
  • Local Number: Edit request > enter the name of the authorized person in the highlighted field > Click Submit.
  • Toll-Free number: an updated Signed Letter of Agency is required

Rejected for No Attached LOA and Copy of Bill (COB)

A number transfer application may be rejected because your current service provider requires an attached LOA, and a recent copy of your bill. Upload a fully filled out LOA and a recent copy of your bill not more than 45 days old.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Upload CoB and Upload LOA

Rejected for Incorrect PIN or PIN is Required

A number transfer application may be rejected because the PIN you provided does not match the number on file with your current service provider, or you didn't provide one. 
PIN (Personal Identifier Number): You can get this number from your service provider. This is required if you are transferring mobile numbers. PIN can also be your account Passcode or Password that you set up with your provider.
Contact your service provider and validate if you have the correct PIN, Passcode, or Password. We highly recommend setting up a new PIN (for mobile numbers only) if you get this type of rejection.
Check the PIN number associated with the number you are porting, edit the request, and enter the number in the highlighted field. 
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete

Rejected for Incorrect Account Number or Account Number is Required 

A number transfer application may be rejected because the Account Number you provided does not match the number on file with your current service provider, or you didn't provide one. 
The Account Number is your service reference number that you get from your provider. This is required if you are transferring mobile numbers. Contact your service provider or check your copy of your bill and validate if you have the correct Account Number.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete

Rejected for Account Freeze

A number transfer application may be rejected because your current service provider placed a freeze on the transfer ability of your number. The freeze must be removed from your account in order to complete your Transfer Request. 
Contact your service provider to resolve the issue.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the box that says "I confirm the resolution of the freeze" > Click Submit

Rejected for Address Mismatch

A number transfer application may be rejected because the service address you provided does not match the address on file with your current service provider. 
Contact your service provider and verify the address that they have on file. The address required is the actual state and city where the number is located as porting is based on geographical area code.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete

Rejected for Line Disconnected

A number transfer application may be rejected because the number has been disconnected with your service provider. The number must remain active during the transfer process in order for your Transfer Request to be completed.
Reason for this type of rejection:
  • One or more numbers to port is disconnected or has been issued a disconnect order
  • One or more numbers to port is currently unassigned or unable to locate on your provider's billing records.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the box that says "I confirm the resolution of the freeze" > Click Submit
To resolve:
  • Contact your service provider and re-instate the number back to active and working state.
  • Contact your service provider and verify if the number is accounted for under your account.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the box that says "The account was reactivated." > Click Submit

Rejected for Incorrect Billing Telephone Number (Main Number)

A number transfer application may be rejected because the billing telephone number you provided does not match the number on file with your current service provider. Contact your service provider or refer to your copy of your bill and validate if you have the correct NDI.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete
NOTE: If the initial BTN provided is incorrect, let us know via email at ntd.helpdesk@ringcentral.com

Rejected for Incorrect Reseller Name

A number transfer application may be rejected because your current service provider has a reseller on file that was not listed in your request. Contact your current service provider to obtain the name of the reseller from whom the service provider received the number. You can also refer to the copy of your bill and verify if the provider name is correct.
NOTE: This is required for Canadian Local Numbers. 
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete

Rejection Due to System Issues

The number transfer request was rejected because a problem has occurred between Systems (Carrier to carrier). No need for you to do anything as this is handled by our Processing team and will reach out to you if additional information is needed.
If you get this notice, please be advised that the process may take longer than usual (additional 5 business days).

Rejection Due to Complex Order

The number transfer request was rejected by your current service provider. Your order requires manual processing due to the complexity of the system where the number is attached to.
No need for you to do anything as this is handled by our Processing team, and will reach out to you if additional information is needed. 
If you get this notice, please be advised that the process may take longer than usual (additional 10 business days).

Need help?

The Number Transfer Department can be reached via email at ntd.helpdesk@ringcentral.com.
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