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Converting a group to a team in the RingCentral app
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As we discussed in Intro to Message in the RingCentral app, groups and teams are similar in that they are a conversation with a group of users, but they do have some differences as well. A team is a great place to have a conversation around a specific task, project, or topic, while groups are used for more ad-hoc messages, similar to direct messages.
There may be times where you start a group conversation and realize that it’s better suited as a team. In situations like this, instead of creating an entirely new team and losing your conversation history from the group, you can convert that existing group into a team.
Converting a group to a team for desktop or web
To convert a group to a team in the desktop or web app, follow these steps:
1. Navigate to Message via the left-hand navigation bar
2. Select a group conversation from the conversation list
3. Click the More kabob icon in the right-hand corner of the conversation header bar
4. Select the Convert to team option from the dropdown menu to open the Convert to team modal window
5. Give the team a name via the Team name field
6. Select Convert to team
Once you’ve converted a group to a team, that team will appear under the Teams section in the conversation list. You can make any changes to the team’s setting via the team’s profile. Visit Understanding a team's profile in the RingCentral app desktop and web to learn more.
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