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Viewing a file in the RingCentral app desktop and web
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Viewing files
When a file has been attached to a message and sent, that file will appear in the conversation’s message thread. By default, these attached files may also have preview turned on. For example, if it’s an image, you will be able to view that image within the app.
Additionally, there are some files (such as images and documents) that you can view full screen within the app. If you are viewing a file in fullscreen mode on the RingCentral desktop or web app, you can leave comments for others in the conversation to view.
Showing preview of a file
If you show a preview of a file, you can see a small preview of the document in the message window without having to download it.
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Select the More icon at the far right of the file name.
4. Click on Show preview from the dropdown menu.
If you’d like to preview a file in the RingCentral mobile app, simply tap on the file’s thumbnail in the message thread.
Hiding preview of a file
When you’ve opted to show a preview of a file, you can hide this preview and simply show the name of the file, so it will take less space in the message window.
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Hover over the file and select the More icon that appears in the bottom right-hand corner of the file.
4. Select Hide preview from the dropdown menu.
If you’d like to hide the preview of a file in the RingCentral mobile app, simply tap on the left arrow at the top left corner to go back to the message thread.
Commenting on a file
If there is a file sent in a conversation on which you’d like to leave a comment, you can do so by following these steps:
1. Click on the file to view it in fullscreen.
2. Click the Comment chat bubble icon at the top right-hand side of the window.
3. Click on the part of the file where you’d like to leave a comment. This places a marker on that area, and a message field will appear in the right pane.
4. Write your comment in the message field at the bottom of the right pane. Attach any files or add any emojis or GIFs to your comment.
5. Once you’ve finished drafting your message, press Enter or Return on your keyboard to submit your comment.
Once you’ve submitted your comment, that comment will appear in the Comments pane at the right-hand side.
Note: Not all files have the comment feature. For example, you can’t comment on an mp4 or PDF file.
You can also choose to reply to a comment by pressing Reply underneath an existing comment. This opens a new comment thread, with the original comment at the top of the right pane and any other comments appearing beneath it. To return to the other comments, simply select Back to all comments at the top of the pane.
To exit commenting, select the Exit comment chat bubble icon in the top right-hand side of the screen.
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