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Using @mentions in the RingCentral mobile app
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You can use @mentions as a way to call someone’s attention to a specific message or make reference to a message previously posted in a conversation. You can use @mentions to call one, multiple, or an entire team of users to a particular message.
Mentioning a person using @mention
If you want to @mention a person, you will be limited to only the people in the current conversation. If you would like to @mention a person that is not currently part of a conversation, you will first need to invite them to that conversation.
There are two ways to @mention a person. One way is by quoting a previous message. When you quote another user’s message, it will automatically @mention the owner of the original message. To learn more, visit Managing your messages in the RingCentral mobile app.
The other method is by manually @mentioning a person in your message. While composing a message, you can @mention a person by following these steps:
1. Navigate to Message via the bottom menu bar
2. Select a conversation from the conversation list
3. Type the @ symbol in the message field to reveal a list with possible matches
4. Begin typing a name to narrow your search results
5. Select from the list of names to include in your message
6. Once you’ve completed composing your message, tap the airplane icon to send that message
Mentioning a person using @mention is meant to draw a person's attention to a message. If someone used the @mention to mention you in a conversation, your name will be highlighted in yellow so it’s easy to see that you’ve been mentioned.
Alternatively, if you or another person has used the @mention to mention another user, that person’s name will appear in blue text.
Mentioning a team using @team
If you would like to draw the attention of an entire team to a particular message, you can include @team in your message. To mention a team, follow these steps:
1. Navigate to the Message section of the app
2. Select a team conversation from the conversation list
3. Type the @ symbol anywhere within your message to reveal a list of possible matches
4. Select @Team (notify everyone) from the list
5. Once you’ve completed composing your message, tap the Send airplane icon to send that message
Once you have sent a message with an @team mention, everyone in that team will receive a notification, and ‘Team’ will appear in the message, highlighted in yellow.
Please note: Team admins can either enable or disable @team mentions in a team via the Team settings section in the team profile. To learn more, visit Creating a new team in the RingCentral mobile app.
Viewing @mentions
If you would like to view all your @mentions in one place, follow these steps:
1. Tap the three-dot icon in the top right-hand corner of the app
2. Select @mentions in the dropdown menu
Here, all messages that have used an @mention to mention you will appear in a list. Your most recent @mentions will appear at the top of the page.
If you would like to view and respond to that @mention in the conversation it was included in, tap that message to navigate to the conversation that contains the part of the message thread containing @mention.
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