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Configuring notifications and sounds in the RingCentral
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In the RingCentral app, you can configure your notification preferences and the sounds you’ll hear when you receive a new message, call, or video meeting.
To access your notification and sound preferences, navigate to Settings > Notifications and sounds.
Note: The settings you customize in the desktop and web app will also apply to your RingCentral mobile app. To learn more, visit Configuring notifications and sounds in the RingCentral mobile app.
Desktop notifications
- New messages: Determine the types of messages of which you’d like to receive notifications. Options include:
- All new messages: Receive notifications for all new messages
- Direct messages and mentions: Receive notifications for direct messages and @mentions only
- Off: Don’t receive any notifications
- Incoming calls: Receive notifications for incoming calls
- Missed calls and new voicemails: Receive notifications for missed calls and new voicemails
- Flash app icon: Flash the app icon when receiving a notification
You can also configure your notification preferences for specific direct, group, or team messages. Visit Setting message notification preferences in the RingCentral app desktop and web to learn more.
Note: If you're using the app on Chrome, Firefox, or Safari, desktop notifications are handled by the browser and need to be enabled both in the RingCentral app and in your browser settings. If you have notifications turned off in your web browser, you’ll need to go to your browser’s settings and either allow any site to show desktop notifications or allow sites to ask for permission to show notifications.
Notification sounds
Use the Sounds section to choose the sound for each type of message, video meeting, or call that you receive.
Select a notification sound for each communication type by clicking on the dropdown at far right. You can also click on the speaker icon beside each sound option to preview it.
Select a notification sound for each of the following notification types:
- Direct messages
- Mentions
- Team messages
- Incoming voice calls
- Incoming video calls
Email notifications
In the Email notifications section, configure how frequently you would like to receive email notifications for these message types:
- Direct Messages: Change how often you receive email notifications. Options include Every 15 minutes, Every hour, or Off
- Mentions: Enable email notifications when someone @mentions you. These notifications will not include @team mentions
- Teams: Change how often you receive email notifications for teams that aren’t muted. Options include Every 15 minutes, Every hour, or Off
Audio sources
- Microphone source: The source of your audio input (e.g., your microphone, default computer microphone, etc.). Choose either Use system default, External Microphone (Built-in), or your other connected Bluetooth/wired headsets
- Speaker source: The source of your audio output (e.g., your headphones, computer speakers, etc.) You can choose Use system default, Headphones (Built-in), or your other connected Bluetooth/wired headsets
- Ringer source: Audio source you want to hear the audio for an incoming call. Select from the following:
- Use system default
- Headphones (Built-in)
- All audio sources
- Off
- Volume control: Adjust the master output volume of the RingCentral app. Note: This slider operates independently from your OS audio settings
Headset support
- Headset controls: Enable call controls on your Plantronics or Jabra headsets. If this is enabled, the following appear:
- Plantronics Hub
- Jabra
To learn more about headset support in the RingCentral desktop app, visit Configuring headset integration with RingCentral app desktop and web.
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