Desktop & web

Setting up user call forwarding in the RingCentral app
desktop and web | RingCentral app 

Who can use this feature?
This is only for small and medium business (SMB) customers. Not sure which customer you are? Click here to learn more.
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During the account setup process, you can set up your user call forwarding in the RingCentral app desktop and web. You can use this setting to add phones to receive calls aside from your primary phone.

Setting up user call forwarding

1. Click Review or Edit on the Review your call handling card.
2. Click Call forwarding.
3. Set the Ring order. You can select from a simultaneous or a fixed order.
4. Click Save.

Ring order options

You can select the ring order with the following options:
  • Simultaneous: Rings forwarding phones at the same time. If you have added multiple phones, you will not be able to change their order.
  • Fixed: Rings forwarding phones one at a time. If you have added multiple phones, your primary phone will always ring first, and then the next phone, depending on how you set the order of your phones. You can reorder your phones by dragging and dropping to your preferred order.
Ring order options
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