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Release Notes > Highlights > August 2024

Release Notes

August 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingCentral desktop, web, and mobile app

Version 24.3.20 (Release date: August 2024)

  • Improved visibility of closed captions: Introduced iOS and Android native Live captions. It provides the capability for the simultaneous viewing of captions and notes.

RingCentral Rooms

Version 24.3.20 (Release date: August 20, 2024)

  • Join Microsoft Teams meetings with SIP Guest Join: Rooms can now join Teams meetings using SIP Guest Join, if the SIP join details are not provided in the meeting invitation.
  • Support for Yealink RoomPanel Plus as a scheduler: Yealink RoomPanel Plus can now be used as a scheduler to quickly schedule and view upcoming meetings in RingCentral Rooms.

RingCentral Phone Desktop

Version 24.3 (Release date: August 6 through September 4, 2024)

  • Performance improvements and bug fixes

Licenses & Inventory

Version 24.2.2 (Release date: August 2024)

  • Add-on licenses can now be managed and assigned from a single location in the Licenses & Inventory page.
  • The new Licenses & Inventory hub merges individual add-on license pages into one intuitive location, including Large Meeting, Webinar, Rooms, Room Connector, RingSense, Push to Talk, and Live Reports.
  • Admins can now assign licenses in bulk by selecting multiple users or using an Excel file.

RingCX

Version 24.3.2 (Release date: August 2024)

RingCX

  • New Zoho CRM integration embeds the RingCX agent UI experience into the Zoho environment.
  • RingCX is now supported on the Microsoft Edge browser.
  • Workflow Studio scripting has been extended to include omnichannel workflow triggers. This allows integrations for voice and digital interactions based on interaction lifecycle events. Available Triggers:
    • On Agent Connect: Trigger workflows when an agent connects with a customer.
    • On Agent Disconnect: Automate actions immediately after an agent disconnects.
    • On Agent Disposition: Initiate processes based on the final disposition provided by the agent.
  • Ability to handle customer interactions using a single phone number for both voice and SMS. 
  • Support for essential encoding and hashing functions into the IVR and workflow scripting. Currently available in North America.
  • Zero downtime upgrade for the telephony routing to ensure continuous service availability and reliability, which is essential for maintaining seamless customer interactions while implementing enhancements and bug fixes.
  • APIs are available for RingCX and Calabrio including digital channels and the real-time agent state API. Currently available in North America.
  • New Cloud Relay hosted service set up by professional services for specific customers as part of doing a data dip from RingCX Visual Designer.
  • Automatic suspension and restoration of RingCX based on billing status.

Analytics

  • To ensure compliance with customer historical data retention policies, historical data purging is available according to the sub-account settings governing retention.

RingCX for Dynamics

Version 24.3.1 (Release date: August 6, 2024)

Main feature

  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

  • Optimize the script display in campaigns

Bug fixes

  • Fixed issue: prompting records for several times
  • Fixed issue: cannot search in the Regarding field

RingCX for HubSpot    

Version 24.3.1 (Release date: August 6, 2024)

Main feature

  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

  • Remember the agents' choices for an unlogged call/messages

Bug fixes

  • Fix some localization issues

RingCX for Salesforce

Version 24.3.1, Salesforce version number 1.12 (Release date: August 6, 2024)

Main feature

  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

  • Remember the agents' choices for an unlogged call/ messages

Bug fixes

  • Fix some known bugs in the script and 2nd iframe
  • Fix some localization issues

RingCX for ServiceNow

Version 24.3.1 (Release date: August 6, 2024)

Main feature

  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

  • Remember the agents' choices for an unlogged call/ messages

Bug fixes

  • Fix some known bugs on click to dial

RingCX for Zendesk

Version 24.3.1 (ZD 24.3.1 - 48) (Release date: August 6, 2024)

Main feature

  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Bug fixes

  • Display a correct error message when the ticket fails to be created
  • Fix some localization issues

RingCX for Zoho

Version 24.3.1 (Release date: August 6, 2024)

Main feature

  • Support inbound voice and manual outbound (including click-to-dial) with scripts 
  • Support call-back and three outbound dialers (preview, predictive, progressive) 
  • Able to prompt matched records from campaign list
  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime
  • Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels 
  • Support Contact matching/searching/linking to existing Salesforce records 
  • Log the ended voice and digital to Zoho as tasks
  • Localization for RingCX for Zoho
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