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Release Notes > RingCX for Zoho > August 2024

Release Notes

RingCX for Zoho | August 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zoho.

Version 24.3.1 GA

Release date: August 6, 2024

Main feature

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support call-back and three outbound dialers (preview, predictive, progressive)
Able to prompt matched records from campaign list
Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime
Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels
Support Contact matching/ searching/ linking to existing Salesforce records
Log the ended voice and digital to Zoho as tasks
Localization for RingCX for Zoho