• Agent configuration
    • Intro to agent configuration
    • Creating an agent
    • Updating agent permissions
    • Assigning roles to agents
    • Managing agent identities
    • Updating agent profiles
    • Editing agents in bulk
  • Teams
    • Intro to teams
    • Creating teams
  • Roles and permissions
    • Intro to roles and permissions
    • Managing roles and permissions
  • Presence statuses
    • Intro to presence statuses
    • Configuring presence statuses
  • Agent capacity
    • Intro to agent capacity
    • Managing agent capacity
  • Channels
    • Intro to channels
    • Configuring channels
  • Communities
    • Intro to communities
    • Creating communities
  • Messaging variables
    • Intro to messaging variables
    • Configuring messaging variables
  • Messaging notification templates
    • Intro to messaging notification templates
    • Managing messaging notification templates
  • Messages
    • Intro to messages
    • Creating folders
    • Using search queries
  • Categories
    • Intro to categories
    • Creating categories
  • Channel groups
    • Intro to channel groups
    • Configuring channel groups
  • Routing strategies
    • Intro to routing strategies
    • Configuring routing strategies
  • Rules
    • Intro to rules
    • Configuring rules
    • Setting conditions for rules
  • AI engine
    • Intro to AI engine
    • Configuring AI routing
    • Configuring AI filtering
  • Custom fields & identity tags
    • Intro to custom fields
    • Adding custom fields
    • Using identity tags
  • Reply assistant
    • Intro to the reply assistant
    • Organizing groups
    • Configuring groups
  • Email templates
    • Intro to email templates
    • Configuring email templates
  • Account settings
    • Intro to account settings
    • Configuring account settings
  • Security settings
    • Intro to security settings
    • Configuring security settings
  • Business hours
    • Intro to business hours
    • Setting business hours
  • Notifications
    • Intro to notifications
    • Configuring notifications
  • Audit log
    • Intro to audit log
    • Viewing the audit log
  • Extensions
    • Intro to extensions
    • Configuring extensions