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Release Notes > Microsoft Teams
Release Notes

RingCentral for Microsoft Teams

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Teams.

VERSION 24.4.20

Release date: November 29, 2024

New features

Introduced the following features:

  • Embedded app Companion mode: Update Call Rules and Voicemail settings in Companion mode of the embedded app.
  • Group SMS conversations: Create a team name for your group text message conversations.
  • Internal voicemail reply: Leave a voicemail reply for an internal caller directly from their voicemail message. 
  • Voicemail summary: Access detailed voicemail information.
  • Inbound-only SMS: Opt-in to receiving incoming text messages only.

VERSION 24.4.10 (286, J24.4.15)

Release date: October 28, 2024

New features

Introduced the following features:

  • Embedded app Companion mode: Direct Routing users can access the RingCentral directory in Companion mode using the embedded app.
  • Automatic port assignments (VDI environments): Assign port assignments for shared VDI sessions. 
  • New communication features: Download faxes in bulk, show calls with AI notes under the Notes tab, and mute SMS conversations.

VERSION 24.3.20 (267, J24.3.20)

Release date: August 22, 2024

New features

Introduced the following features:

  • App inactivity notification: The embedded app can send a check-in push notification if a user hasn’t logged into the app for seven days or more.
  • AI notes toggle (Controlled availability): Turn the AI Smart Notes for phone calls on or off from the app dialpad.
  • The Campaign Registry (TCR) in-app alert: Notification to register business text usage by December 1, 2024, or wireless carriers will block outbound texts. 

VERSION 24.3.10 (257, J24.3.10)

Release date: July  29, 2024

New features

Introduced the following features:

  • Advanced Contact Sync: In the embedded app, select Microsoft 365 directories (Global Address List, Shared Contacts, Personal Contacts). Switch between the default mode to see all contacts and the selective directory display.
  • Quick Action Button: Start a conference call, text, fax, or create a new contact with one click.
  • Audit Trail Tracking: Track admin configurations for the embedded app and presence sync, including connection, disconnection, installation success, and failure.

VERSION 24.2.30 (249, J24.2.30)

Release date: June 6, 2024

New features

Introduced the following features:

  • Multi-user single session VDI support for Citrix, Azure, and VMware VDIs (controlled availability)
  • Turn Presence sync on or off for selected users
  • Choose call behavior for queue calls based on MS Teams Presence states:  In a call, Busy, and Offline.
  • Turn on Smart Notes and view post-call recaps (controlled availability)

VERSION 24.2.10 (243, J24.2.10)

Release date: May 24, 2024

New features

Introduced the following features:

  • Introduced the Avaya Cloud Office for Microsoft Teams embedded app

VERSION 23.2.20 (J23.2.20)

Release date: April 4, 2024

New features

Introduced the following features:

  • Improved banners for admin configuration settings in the embedded app
  • Reduced permissions scope for connecting RingCentral with Microsoft to install the embedded app

VERSION 24.2.10 (243, J24.2.10)

Release date: April 4, 2024

New features

Introduced the following features:

  • Improved banners for admin configuration settings in the embedded app
  • Reduced permissions scope for connecting RingCentral with Microsoft to install the embedded app

VERSION 24.1.30 (235, J24.1.30)

Release date: March 22, 2024

New features

Introduced the following features:

VERSION 24.1.20 (213, J24.1.20)

Release date: February 26, 2024

New features

Introduced the following features:

  • Plantronics Hub headset support
  • Deskphone paring support (beta)

VERSION 24.1.10 (207, J24.1.10)

Release date: January 20, 2024

New features

Introduced the following features:

  • Notify admins whenever a new version of the desktop plugin is available via email and within the RingCentral Admin portal so they can deploy the latest updates to their users. 
  • Support new strategic partner brands

Version 23.4.30 (193, J23.4.30)

Release date: December 20, 2023

New features

Introduced the following features:

  • VDI support: Users can now run the integration on Citrix, Azure, and VMware VDI's. Learn more
  • Headset support (HID only): Users can now use Teams integration with USB Human Interface Devices (HID) — headsets that connect to their device through a USB port. They can manage call controls such as mute and hangup,  once connected.
  • Contact list improvement: We combined duplicate contacts into a single contact view if they exist in both RingCentral and Microsoft 365 directories.
  • Login session improvement: The embedded app now stores users' login/access tokens for 30 days (previously 7 days) before auto-logging out due to inactivity.

Version 23.4.20 (183, J23.4.20)

Release date: November 27, 2023

New features

Introduced the following features:

  • Click-to-dial support automatically launches the desktop plugin when users click on phone or fax numbers in websites and supported applications.
  • Embedded app deployment support for customers with multiple RingCentral accounts and a single Microsoft Azure account. 

Version 23.4.10 (176, J23.4.10)

Release date: October 25, 2023

New features

Introduced the following features:

  • Feature for users to report any technical issues
  • Support for the new Teams version (work or school)
  • Call analytics dashboard update where admins can view the desktop plugin as a calling endpoint in reports
  • The Desktop plugin is available to download from the RingCentral Downloads website

Version 23.3.20 (143, J23.3.20.11)

Release date: August 23, 2023

New features

Introduced the following features:

  • Support RingCentral Companion app for Cloud PBX 2.0 users
  • Introduced a new settings section called ‘General’ to view the app version and report an issue
  • Enhanced Call rules, voicemail, and work hours setup
  • Feature highlights pop-ups for providing an overview of app features

Version 23.3.10

Release date: July 12, 2023

New features

Introduced the following features:

  • General availability for RingCentral for Teams 2.0
  • Support Admin deployment and embedded app 2.0 for partner brands
  • Feature highlights for better engagement
  • Localization support
  • Smoother and user-friendly desktop plugin and embedded app upgrade experience
  • Performance improvement allowing faster loading of app and the device into sleep mode due to inactivity

Version 23.2.22 (RC) to Version 23.3.10

Release date: June 8 to July 12, 2023

Bug fixes

  • Fixed receive notifications issue faced by selected customers
  • User experience fixes for dialpad on the 2.0 mobile embedded app
  • Fixed presence state change on Teams not reflecting in the embedded app for selected customers
  • Fixed app crashing before contact list loads
  • Fixed performance issues causing delayed loading of tabs in embedded app when users is switching between multiple tabs

Version 23.2.22 (RC)

Release date: June 26, 2023

New features

Introduced the following features:

  • Support RingCentral for Teams mobile mode in RingCentral mobile app
  • Support admin enablement of mobile mode from RingCentral Admin Portal
  • Redirect admins from RingCentral Admin Portal to Teams admin center to install embedded app 2.0 beta for accounts with >15k Microsoft users
  • Improved performance and user experience of embedded app based on customer feedback
  • Improved migration/switch for users and admins from RingCentral for Teams 1.0 to 2.0 and vice versa

Version 23.2.22 (RC)

Release date: June 8, 2023

New features

Introduced the following features:

  • Open beta for RingCentral for Teams 2.0
  • Support RingCentral 2.0 embedded app within Teams mobile app
  • Seamlessly switch between 1.0 and 2.0 beta within the embedded app
  • Notifications for missed calls, fax, text, and daily unread items
  • Unified contact list and improved presence sync between RingCentral and Microsoft
  • UI improvements for a modern and simplified user experience across the app
  • Personalized phone and notifications settings from within the embedded app
  • Performance improvements for faster loading of application as well as for better connection between embedded app and desktop plugin
  • Nomadic ERL support

Version 23.2.10 (RC)

Release date: April 6, 2023

New features

Introduced the following features:

  • Closed beta for RingCentral for Teams 2.0 embedded app
  • Seamlessly integrated calling experience within Teams desktop and web
  • Support bi-directional presence sync
  • Introduced headless application, RingCentarl for Teams deskop plugin for active call handling. 
  • Supporting SMS, fax and voicemail within Teams app
  • Simplied deployment and administration from RingCentral Admin Portal

Version 22.4.30 (RC)

Release date: December 20, 2022

New features

Introduced the following features:

  • User profile
  • Call Queue management
  • Analytics dashboard
  • Call recording
  • Voice mail transcription
  • Honor Native and Qunifi DR

Version 22.4.20 (RC)

Release date: November 28, 2022

New features

  • Introduced Overall profile card
  • Supports MS Teams dark mode
Improvements
  • Overall Performance improvement. App load time is now less than or equal to 5 secs. 

Version 22.3.20 (RC)

Release date: August 23, 2022

Improvements

  • Improved usage data tracking 
  • Improved app performance and load time
  • Improved contact search experience

Version 22.3.10 (RC)

Release date: July 27, 2022

Improvements

  • Improve contact search performance
  • Update app layout for performance improvement

Version 22.2.20 (RC)

Release date: May 20, 2022

New features

  • Introduced Login/Logout in mobile version
  • Introduced basic call history in mobile version 
Improvements
  • Reduce the number of logins required
Version 22.2.10
Release date: April 20, 2022
New features
  • Dynamic modules infrastructure support for new partners
Improvements
  • Loading performance enhancement 
  • Get started page and download link replacement for partners
Version 22.1.30
Release date: March 28, 2022
New features
  • All languages support
Improvements
  • Add a clickable link to not show a pop-up window reminding user to download RingCentral app
  • Call with RingCentral App (Web) enhancement
Bug fixes
  • Display wrong username in voicemail tab and detail
  • Unable to open contact detail when the call log item has no telephony session id
  • Invite button without response when opening another message extension in RingCentral bot conversation
Version 22.1.20
Release date: February 28, 2022

New features

  • Embedded phone module (phone, Text, Fax) and setting module from RingCentral App
  • Support the user to choose call method either by RingCentral App or RingCentral App Web by their own
Bug fixes
  • Fix the bug that is unable to display full meeting description
Version 22.1.10
Release date: January 18, 2022
New features
  • Dynamic modules infrastructure support
Version 21.4.2
New features
  • Check voicemails via the new voicemail tab
  • Call back from voicemail tab
  • Delete voicemails
Improvements
  • Performance enhancement by turning off MS Teams contacts by default
Version 21.3.3
Release date: September 15, 2021
New features in beta
  • Filter call history by extension, contact name, or phone number 
  • Call history actions: call back number, contact or extension and delete one or all records 
  • View contact cards with merged RingCentral and Microsoft Teams contact details
  • Dialer search results render RingCentral and Microsoft Teams contact details
Improvements
  • Performance enhancement in contact search and recent calls display
  • Support up to 20K contacts in scalability
Version 21.3.1
Release date: August 5, 2021
New features in beta
  • New phone tab with an embedded RingCentral dialpad.
  • Search the Ringcentral directory from the dialpad
  • View call history list
  • Make audio & video calls using Ringcentral App. 
  • Removed support for RC Phone.
  • Support MS Teams Desktop and Web apps
Version 21.1.1
Release date: January 20, 2021
What's new
  • The RingCentral message extension in Microsoft Teams now supports iOS and Android 
  • Initiate a RingCentral call in the Microsoft Teams mobile app
  • Start a RingCentral video meeting in the Microsoft Teams mobile app
  • Schedule a RingCentral video meeting in the Microsoft Teams mobile app
Improvements
  • The username of the individual who added RingCentral to the chat will appear.
  • Improved welcome message info in the RingCentral bot’s setup message. 
VERSION 2.0.6 
Release date: June 24, 2020
What's new
  • Schedule RingCentral Video meeting with PMI
  • Add a RingCentral Video meeting dial-in password
  • Removed Save as Default in meeting settings
Improvements
  • Open RingCentral Meetings app directly to join RingCentral Meetings
VERSION 2.0.5 
Release date: May 20, 2020
What's new
  • Add meeting settings to the schedule meeting page
  • Schedule RingCentral Video meetings with a password
Improvements
  • Open RingCentral Phone app directly when making calls
  • Only show-bot welcome message when the bot is first installed
VERSION 2.0.4
Release date: April 24, 2020
What's new
  • Start instant meetings in a team chat
  • Schedule meetings in a team chat
  • Schedule a meeting and configure preferred meeting details
  • Add a meeting password for RingCentral Video scheduled meetings from the backend
  • Localization support
Improvements
  • Update RingCentral bot welcome message
  • Display meeting label based on video provider
Bug fixes
  • Fix RingCentral Meetings dial-in number format
  • Fix RingCentral Video meeting expiration issue
VERSION 2.0
Release date: January 17, 2020
What's new
  • Improvements to the bot installation flow.
  • Support for RingCentral message extensions in a Microsoft Teams group chat.
  • Start and join RingCentral Meetings using the RingCentral message extension.
  • Start and join RingCentral Conference calls using the RingCentral message extension.
VERSION 2.0
Release date: December 4, 2020
What's new
  • Install the RingCentral app to a direct message chat
  • Initiate the RingCentral integration in the message extension
  • View a contacts Microsoft Teams phone number
  • View a contacts RingCentral phone number
  • Make a phone call with RingCentral Phone app
VERSION 1.0
What's new
  • “help” command shows all available bot commands.
  • “call” command posts conference call information. This allows Microsoft Teams users to dial-in to a RingCentral conference call.
  • “meet” command posts meeting information. This allows Microsoft Teams users to meet over a RingCentral video meeting.
  • Initiate a voice or video call with a single click from within Microsoft Teams contact cards.
  • Support for all commands in the direct messaging window as well as team messaging window.
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