RingCentral Office - Admin Portal/My Extension

February 2019

What's New?

  • Trust Site
An updated status page increases transparency by allowing customers to view service status across the RingCentral platform without logging in. Visitors will be able to view what services are impacted by feature and region.
  • Links to Analytics Portal
Users will now be able to access the Analytics Portal directly from the RingCentral desktop and mobile apps.
Additional accessibility support includes screen reader voice readout and keyboard navigation across both the Admin Portal and RingCentral Phone app. Available for all RingCentral users, including Office, Professional, and Fax.
Audit Trail now tracks changes made to call queue settings in addition to allowing admins to troubleshoot issues and capture other changes made by users that affect their systems.
  • New job title field in User Details
The new field will be available in the User Details section of web administration. End users will have the ability to edit their job title and admins can sync users’ job titles from Active Directory to RingCentral.
  • Custom fields
New custom fields allow company administrators to create fields in User Details which can be used to store company-specific data, unique identifiers, etc.
This update provides the ability to configure the settings of multiple IP devices in a single file upload.
  • Welcome email options
Admins now have more options when sending onboarding emails, including:
  • Option to include main company number
  • Option to send welcome email when a phone is added
  • Option to use custom templates
All analytics-related user permissions within the Admin Portal are now grouped together under one section.
  • Admin account UI refresh
Part of an ongoing effort, this refresh provides a more consistent user experience.
  • International Calling – Calling rates are now better organized using tabs. It is also now easier to expand the full list of prefixes.
  • Payment Method - The type of credit card is now automatically detected when a number is entered.
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