RingCentral Office - Call Handling

August 2019

What's New?

Users with call delegation permissions, such as Executive Assistants, who need to manage conference calls on behalf of another user, will be able to manage participants of active conference calls (add/remove, mute/unmute), invite other participants, or add new participants directly to the conference.
  • Shared line enhancement
Admins will be able to provision an executive’s line to the hard phones of one or more executive assistants, allowing them to manage calls on the executive’s behalf. 
RingCentral Persist will support RingCentral Phone for Desktop and common phones. Customers who have multiple gateways in a physical location can now create and manage gateway groups to enable extension-extension calls between users. Users can dial 611 during an outage to reach RingCentral Customer Support over PSTN. In addition to some administrative improvements (syslog, trigger reboot/resync, and e.164 format support), support has been added for four new countries:  Australia, Ireland, France, and the Netherlands.
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