RingCentral Office - Call Handling

May 15, 2019

What's New?

In the case of an internet outage, RingCentral Persist will allow users to still make calls and access emergency services.
Administrators now have more flexibility when configuring call queue settings to give agents more context on incoming calls. Options include the ability to assign names to each direct number associated with a call queue and customize which information is displayed across hard phones and softphones.
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