RingCentral Office - Call Handling

November 2019

What's New?

  • Shared Line Caller ID Enhancements
Users who make calls using Shared Lines from their personal phones will be able to present an extension number to the called party for easier identification. Additionally, users can select one of the direct lines in a Shared Line Group and assign it as the entire group’s Caller ID.
  • Copy Call Queue Settings
Users will be able to copy settings from an existing call queue when creating a new call queue, making setup easier and faster.
  • Call Queue Manager Selection from User List (Beta)
This new process allows admins to assign multiple users to serve as managers of a call queue. Call queue managers can also be assigned different permission levels (full access and members only) and login to manage queues using their own credentials.
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