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Home > RingCX > Admins

RingCX Admins

Account and user management

Agent experience

Inbound routing

Outbound routing

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Intro to RingCX Admin
Navigating the RingCX admin interface
System requirement specifications
Configuring authenticated login via Okta
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Billing
Understanding call metering
Understanding transport charges
Understanding your invoice
Understanding your billing usage report
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Account configuration
Configuring your account
Configuring international access on your account
Configuring integration settings in your account
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Admin users and permissions
Adding an admin user
Assigning roles to an admin user
Linking RingCX agents and admins to virtual extensions in RingCentral MVP
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Agent configuration
Creating an agent group
Configuring agent permissions
Configuring agent supervisor settings
Assigning an agent to an inbound queue
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Digital routing
Intro to digital routing
Creating a digital queue
Intro to digital routing dispositions
Managing routing priorities
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IVR
Configuring IVR reports
Building a basic IVR (part 1)
How do I send a form-data payload in an IVR Studio WWW node?
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Inbound call routing
Managing inbound queue group skills
Creating agent dispositions in an inbound campaign
Reviewing inbound queue call data in Analytics
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Outbound dialing
Changing the dial mode of a dial group
Configuring a lead list mapping template
Assigning a target group to a campaign
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Phone numbers
Viewing and exporting phone numbers
Uploading phone numbers in bulk
Assigning a script to a queue or campaign
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Agent scripts
Creating a script
Editing Script Studio Page elements: the basics
Capturing and tagging data in a script
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Agent tools
Creating global phone book entries
Assigning an email template to a disposition
Managing email templates
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Account settings
Assigning an audio file in RingCX
Managing call recording delivery destinations
Configuring DNIS notifications
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Dev tools
Intro to web services
Setting up replacement mapping
Embedding a CRM in the agent interface
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