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RingCX
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RingCX Agents
Overview
Accessing and performing a callback in the RingCX agent interface
Calling an expert on RingCentral MVP in the RingCX agent interface
Changing your agent state in RingCX
Requeueing a call in RingCX
Intro to agent chat in RingCX
Intro to agent stats in RingCX
Intro to call controls in RingCX
Intro to incoming calls for agents in RingCX
Intro to My messages in RingCX
Intro to outbound dialing for agents in RingCX
Intro to RingCX All messages mode
Intro to scripts in the RingCX agent interface
Intro to the RingCX agent interface
Making a manual outbound call in RingCX
Making an outbound call with the predictive dialer in RingCX
Making an outbound call with the preview dialer in RingCX
Managing your chats in RingCX
Navigating the RingCX agent interface
Reporting a call quality issue in RingCX
Scheduling a callback in the RingCX agent interface
Overview
Sending an outbound SMS message in RingCX
Setting your session to start taking calls in RingCX
Taking an incoming call in RingCX
Taking notes as a RingCX agent
Transferring a call in RingCX
Understanding chat agent states in RingCX
Understanding chat stats in RingCX
Understanding daily stats in RingCX
Understanding inbound stats in RingCX
Understanding outbound stats in RingCX
Updating agent login session in RingCX
Using an agent script in RingCX
Using the knowledge base in a RingCX script
Dispositioning a call in RingCX
Logging in to the RingCX agent interface
Accepting or declining a pending chat in RingCX
Using AI-generated transcripts and summaries for agents in RingCX
Intro to supervisor for agents in RingCX
Understanding supervisor dashboards in RingCX
Get started
Navigating the Engage Voice agent interface
Setting your session to start taking calls
Changing your agent state
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Calls
Making an outbound call with the predictive dialer
Calling an expert on RingCentral MVP
Requeueing a call
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Agent scripts and notes
Using an agent script
Using the knowledge base in a script
Taking notes as an agent
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Chat
Accepting and declining chats
Sending an outbound SMS message
Understanding chat agent states
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Agent stats
Intro to agent stats
Understanding daily stats
Understanding inbound stats
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Messages or interactions
Intro to All messages
Intro to My messages
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Supervisor
Understanding supervisor dashboards
Using supervisor coaching tools
Monitoring an agent's call as a supervisor
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