Creating a custom role in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> Admin Portal
========================================================================================================================

A custom role lets you define specific permissions for a user instead of using a predefined role. Admins can create custom roles in the Admin Portal when default roles don't fit a user's needs, providing more precise control over access, management, and security.

To create a custom role:

* Sign in to the [<var class="keyword">
  <div style="display: inline;">
  Admin Portal
  </div></var>](https://service.ringcentral.com "").
* Click the **Users** tab.
* In the left panel, click **Roles**.
* Click **New Role** .

  ![](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/10641-user-roles-permissions-edit-permission-custom-role/images/Createrole1.png)

* Select a predefined role to use as a starting point, then scroll down and click **Next**.
* Enter a name for your new role, add a description, then click **Next**.
* Select the [permissions to assign](https://support.ringcentral.com/article-v2/Permissions-List-and-Details.html?brand=RC_US&product=RingEX&language=en_US#Permissions-List-and-Details "") to the new role. Depending on the predefined role you selected in step 5, some items are checked by default and can't be changed, and some may not be available depending on your account type.
  * General
    * Overview, Messages, Contacts, Standard User Tools
  * Policies
    * Domestic Calls
    * Internal Calls
    * International Dialing
    * Premium destinations
    * Unmasked Numbers
    * View Location Data
    * Voicemail

  * User settings
    * Accept Queue Calls Control
    * Call Blocking
    * Call Handling Notifications
    * Outbound Caller ID
    * Outbound Fax Settings
    * Phones \& Numbers
    * Screening, Greeting \& Hold Music
    * User Fax Control
    * User Info
    * Voicemail Settings

  * Company Settings
    * Account Administration
    * Account Fax Control
    * Account Federation Management
    * Appearance
    * Company Info
    * Extension Numbering

  * Multi-Sites
    * Site Management
    * Sites Call Log - Full Access

  * Phone System
    * Auto Receptionist
    * Automatic Location Updates
    * Company Numbers
    * Directory Assistance
    * Emergency Response Locations
    * Groups
    * Groups Templates
    * Phones \& Devices
    * Site Call Handling Template

  * User Management
    * Roles
    * Templates
    * User Groups
    * Users

  * Analytics
    * Adoption and Usage Reports
    * Business Analytics
    * Company Numbers Reports
    * Device Status Reports
    * Device Status Reports - Alerts
    * Live Reports - Full Access
    * Live Reports - View Only
    * Meetings Analytics
    * Performance Reports
    * Quality of Service Reports - Alerts
    * Quality of Service Reports - Full Access

  * Inventory \& Billing
    * Billing Information
    * Cost Center Management
    * Device Orders
    * International Calling (Enable/Disable)
    * Licenses \& Inventory
    * Live Reports License
    * Meetings Plan
    * Payment Method
    * Purchase Licenses and Devices
    * Service Plan
    * Usage Information

  * Features
    * Archiver For Admins
    * Audit Trail
    * Business SMS
    * Configure Delegates
    * Configure Intercom
    * Configure Presence
    * Developer Portal Access
    * Edit Company SMS Templates
    * HUD
    * Internal SMS
    * Manage External Shared Directory
    * Organize Conference
    * Outbound Call Prefix

  * Apps Access
    * Desktop App
    * Mobile App
    * Phone App for Desktop
    * Phone App for Mobile
    * Third Party Apps

  * Desktop and Mobile App Features
    * Add Bots
    * Remove Bots

  * Meetings
    * Company Cloud Recording File List
    * Host and Schedule Meetings
    * Meetings Admin Settings
    * Room Connector Admin Settings
    * Rooms Admin Settings
    * Rooms App Access
    * Webinar Settings

  * Company Call Log
    * Company Call Log - Access Recordings
    * Company Call Log - Delete Records
    * Company Call Log - Download \& Delivery
    * Company Call Log - View Only

  * Enhanced Business SMS
    * 10DLC TCR SMS Registration - Edit
    * 10DLC TCR SMS Registration - View Only

  * Microsoft Teams
    * Microsoft Teams Direct Routing - Edit
    * Microsoft Teams Direct Routing - View Only

  * User Call Log
    * User Call Log - Access Recordings
    * User Call Log - Delete Records
    * User Call Log - Download \& Delivery
    * User Call Log - View Only

* Click **Create Role** .

  From here, you can assign the new role to a single user in your company or multiple users or click **Later** to assign them at a different time.