Assigning a RingCentral Phone account to a different computer
Warning
The RingCentral Phone app is being retired
As the app is phased out, reminder notifications will appear, and eventually you won't be able to log in. To continue calling and faxing, download the RingCentral desktop app or use the web app. Your admins will receive further instructions before the final cutoff date. For more details, visit RingCentral Phone app End-of-Life.
All Users with a DigitalLine or IP Phone can use the
RingCentral
Phone for placing and receiving phone calls. The RingCentral
Phone's DigitalLine should be associated with a computer to have the ability to place a direct outgoing call. - The computer with aRingCentralPhone installed can only make outgoing calls using the RingOut feature if it is not authorized.
- Suppose your extension has a DigitalLine associated, and you are setting up yourRingCentralPhone for the first time. In that case,RingCentralwill automatically authorize and assign theRingCentralPhone to your computer. Just make sure that you are using your directRingCentralnumber or main company number w/ your extension number and password when you sign in to theRingCentralPhone.
- If you are using two or more computers, it is necessary to ensure that theRingCentralPhone is assigned to the correct Computer Name.
Note: You must exit all
RingCentral
Phones if you are signed in to it on multiple computers. - Sign out from theRingCentralPhone.
- Sign in to theAdmin Portal.
- Settings > Phones & Numbers > Phones. If you are signed in as an admin, switch from theAdmin PortaltoMy Extensionview to proceed with this step.
- Click theEditlink for theRingCentralPhone app that you want to deauthorize.
- Check the PC Name to ensure that you are deauthorizing the correct computer, then clickDeauthorize this computer.
- Launch theRingCentralPhone on the computer that needs to be associated with your account.
- Sign in to your account on theRingCentralPhone using your directRingCentralnumber or main company number with your extension number and password.
To check if you have authorized the correct computer, check the name of your computer and see if it matches the
PC Name
on the RingCentral
Online account.