Configuring the Dial-by-Name Directory in the <var class="keyword">
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RingCentral
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<var class="keyword">
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RingCentral
</div></var>'s Dial-by-Name Directory (DBND) feature lets callers find extensions by using dialpad keys to enter an employee's first or last name. By default, callers can access all extensions, but you can set up your DBND to exclude specific extensions from searches.

Setting up the dial-by-name directory
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* Go to the [<var class="keyword">
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  Admin Portal
  </div></var>](https://service.ringcentral.com "") and sign in.
* In the top menu, click **Phone System \> Auto-Receptionist \> Dial-by-Name Directory**.
* Click the **Enable the dial-by-name directory** to turn the feature on.

  ![Click the Enable the dial-by-name directory to turn the feature on](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/5-10-Editing-Dial-by-Name-Directory-Settings/images/DBND1.png)

* To set up your DBND, adjust these settings as needed:
  * **Directory Key** : In the **Key Press** field, enter the dialpad number you want to use to route callers to your Dial-by-Name Directory. When a caller enters this number while listening to a user or group extension greeting, they'll be returned to the DBND.
  * **Extensions in Directory** : By default, the Dial-by-Name Directory includes all extensions. Click **Edit** to select the extensions you want to exclude, then mark your selections in the **Choose Extensions** popup.
  * **Search Criteria** : Select whether you want callers to search your DNBD by the first three letters of an employee's **First name** or **Last name** .

    Note: Searches must be three letters exactly. This setting can't be changed.

  * If the multi-site feature is turned on, you can also specify the **Users included in search** . (Optional)
    * **All users in directory**: Click to include users from all company sites in search results.
    * **Users in selected sites**: Click to include users from specified company sites in search results.
    * **Users in the same site as the IVR menu**: Click to include in search results only users from the company site that's assigned to the IVR menu.

* Click **Save** .

  ![set up your DBND](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/5-10-Editing-Dial-by-Name-Directory-Settings/images/DBND2.png)

Note:

* Callers will be able to access the DNBD only from the company greeting, or from a user or group greeting.
* When callers dial the DBND extension directly, they'll hear the error message, "Wrong extension."