Monitor a Call on Desk Phone | RingCentral
This article discusses the different kinds of Call Monitoring on Desk Phone.
The Call Monitoring feature allows authorized Users to access another extension's call in real time. It works well with RingCentral desk phones that support presence. Monitoring and Presence features are available to all RingEX™ Premium and Ultimate Customers in US, Canada and UK.
(Silent) Monitoring On the phone that was setup for Presence, press the soft key for the extension that needs to be monitored.If your phone does not support Presence: dial *80 to monitor a call. When prompted, enter the extension you need to monitor and press pound (# ).Call monitoring allows you to listen to all parties in an active call without transmitting any audio yourself. |  |
Whisper/Coach To coach the user being monitored, press *81 and then the extension number. To go back to Monitoring, press *80 .Call coaching allows you to speak directly to the extension you are coaching while they are in a call, without transmitting audio to the other party. |  |
Barge To join (barge) the call, press *82 and then the extension to be joined. To go back to Monitoring, press *80 .Call barging allows you to join another extension's in-progress call and communicate with all parties as if you were added via intercom. |  |
Take Over To take over the call, press *83 and then the extension number of the call that needs to be taken over. Call take over allows you to disconnect an extension while they are in a call and take their place as an active call party member. |  |
NOTE:
These can be done on RingCentral Phone for Desktop and Mobile, with limitations. The apps do not currently support the Take Over feature.
IMPORTANT:
On-demand call recording will not work from the RingCentral for Desktop app when monitoring another call. If you need to record calls that are regularly monitored, consider automatic call recording. It is your responsibility to consider local legal responsibilities when recording phone calls.