Intro to Global
RingEX
======================================================================================== Global
RingEX
provides a single phone system to companies that have offices around the world. This cloud-based phone system can be used on desk phones and the
RingCentral
desktop and mobile apps, streamlining phone system management across your international branch offices. Global
RingEX
is available to subscribers on the
RingEX
Core, Advanced, Ultra, Standard, Premium, and Ultimate plans with two or more DigitalLines. Key features and benefits ------------------------- * Available in 18 languages * Consistent user experience for all users * Emergency services (available in most countries) * Simple number management and number porting (available in most countries) * Billing and service summary consolidation * Local compliance in Global
RingEX
countries simplified * Local shipment for devices with region-compliant power supplies * Instant activation of extensions with international numbers chosen from the number pool (available for countries that support number pooling) * Free global extension-to-extension calling * Sharing of flexible calling plans, with metered minutes (in supported regions) across all offices * Global collaboration and communication on any
RingCentral
device * Global QoS and analytics reports: device reporting on a global scale * Localized dial plans: phones work as they would with a local provider * Reduced regional expenses associated with IT management, maintenance, and international calling charges * Simple, cloud-based centralized phone system management across all offices Supported countries ------------------- There are two options for Global
RingEX
plans: Standard and Select. A country's regulatory and cost requirements determine its tier. A country's regulatory and cost requirements determine its tier. |----------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Tier** | **Supported Countries** | | **Global
RingEX
Standard** | North America: USA, Canada, Puerto Rico Latin America: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Peru EMEA: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom Asia Pacific: Australia, Hong Kong, Japan, New Zealand, Singapore | | **Global
RingEX
Select** | India, Taiwan | Global
RingEX
limitations by country ------------------------------------------------------------------------------------------------------ ### North America All calls within and between the United States and Canada are unlimited and covered by the account's United States, Canada, and Puerto Rico calling minutes. |-------------------|-------------------------------|--------------------|----------------------------------------------------------------|------------------------------------------| | Country | Include 1,000 calling minutes | Emergency services | Allows outbound calls from RingCentral Phone (as a 2nd device) | Mobile calls included in Calling minutes | | **United States** | Yes | Yes | Yes | Yes | | **Canada** | Yes | Yes | Yes | Yes | | **Puerto Rico** | Yes | Yes | Yes | Yes | ### EMEA |--------------------|-------------------------------|--------------------|-----------------------------------------------------------------------------------------------------------------------------|------------------------------------------| | Country | Include 1,000 calling minutes | Emergency services | Allows outbound calls from
RingEX
Phone (as a 2nd device) | Mobile calls included in Calling minutes | | **Austria** | Yes | Yes | No | Yes | | **Belgium** | Yes | Yes | No | Yes | | **Croatia** | Yes | Yes | No | Yes | | **Czech Republic** | Yes | Yes | No | Yes | | **Denmark** | Yes | Yes | No | Yes | | **Estonia\*** | Yes | Yes | No | Yes | | **Finland** | Yes | Yes | Yes | Yes | | **France** | Yes | Yes | No | Yes | | **Germany** | Yes | Yes | No | Yes | | **Greece** | Yes | Yes | No | Yes | | **Hungary** | Yes | Yes | No | No | | **Ireland** | Yes | Yes | Yes | Yes | | **Israel** | Yes | Yes | No | No | | **Italy** | Yes | Yes | No | Yes\*\* | | **Lithuania\*** | Yes | Yes | No | Yes | | **Luxembourg** | Yes | Yes | No | Yes | | **Netherlands** | Yes | Yes | Yes | Yes | | **Norway** | Yes | Yes | No | Yes | | **Poland** | Yes | Yes | Yes | Yes | | **Portugal** | Yes | Yes | Yes | Yes | | **Romania** | Yes | Yes | No | Yes | | **Slovakia** | Yes | Yes | No | No | | **Slovenia\*** | Yes | Yes | No | Yes | | **South Africa** | Yes | No | No | Yes | | **Spain** | Yes | Yes | Yes | Yes | | **Sweden** | Yes | Yes | Yes | Yes | | **Switzerland** | Yes | Yes | Yes | Yes | | **United Kingdom** | Yes | Yes | Yes | Yes | ***\*Estonia** , **Lithuania** , and **Slovenia** : When purchasing direct numbers, customers will need to fill out and submit a [whitelist request](https://support.ringcentral.com/article-v2/5150.html?brand=RC_US&product=RingEX&language=en_US "").* ***\*\*Italy**: Only limited mobile prefixes are covered within the calling minutes.* ### APAC |-----------------|-------------------------------|--------------------|----------------------------------------------------------------|------------------------------------------| | Country | Include 1,000 calling minutes | Emergency services | Allows outbound calls from RingCentral Phone (as a 2nd device) | Mobile calls included in Calling minutes | | **Australia** | Yes | Yes | Yes | Yes | | **Hongkong** | Yes | Yes | No | Yes | | **Japan** | Yes | No | No | No | | **New Zealand** | Yes | Yes | Yes | Yes | | **Singapore** | Yes | Yes | Yes | Yes | ### LATAM |-----------------|-------------------------------|--------------------|----------------------------------------------------------------|------------------------------------------| | Country | Include 1,000 calling minutes | Emergency services | Allows outbound calls from RingCentral Phone (as a 2nd device) | Mobile calls included in Calling minutes | | **Argentina\*** | No | Yes | No | No | | **Brazil\*** | No | Yes | No | No | | **Chile** | Yes | Yes | No | No | | **Colombia** | Yes | Yes | No | Yes | | **Costa Rica** | Yes | Yes | No | Yes | | **Mexico** | Yes | Yes | Yes | Yes | | **Peru\*** | No | Yes | No | No | ***\*Argentina** , **Brazil** , and **Peru** : In-country calls are based on the calling rates of local RingCentral partners. Plans in these countries do not include RingEX minutes. See [In-country Calling Rates of Brazil, Argentina, and Peru for RingCentral Global RingEX](https://support.ringcentral.com/article-v2/2212.html?brand=RC_US&product=RingEX&language=en_US "") for more information.* Global RingEX Select -------------------- The Global RingEX Select offering is available for countries with regulations that require local-to-local provider billing in their currency, where RingCentral does not offer in-country or direct sales. India and Taiwan are currently supported Global RingEX Select countries. Differences with the traditional Global RingEX countries include: * Global RingEX Select is not an add-on option. * The minutes included in inbound and outbound calling minutes are unique to each country. * For each Global RingEX Select customer, a new account will be created in the country where licenses are purchased. This account can be federated with the customer's main account outside of the Global RingEX Select country. * Global RingEX Select usage is billed in the country's local currency and payment is collected in the same country. * Device merchandising is not supported. Notes for Taiwan: * Calling minutes apply to countries in the APAC Calling Zone. * Emergency Services are not available. * Mobile calling minutes are not included in calling minutes. * Taiwan local numbers can only be assigned to Global RingEX Select Taiwan users.