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RingCentral Meetings Room Connector Frequently Asked Questions

This article includes frequently asked questions regarding RingCentral Room Connector.

The RingCentral Meetings app will retire soon. Upgrade and optimize your experience with RingCentral Video. Learn more

What is RingCentral Room Connector?

RingCentral Room Connector
 extends your existing H.323/SIP room system to a RingCentral Meeting. RingCentral Room Connector gives you the ability to connect and collaborate with other RingCentral Meetings participants joining from mobile, tablets, desktops, telephones, RingCentral Rooms, or other RingCentral Room Connector H.323/SIP room systems.

Can I purchase RingCentral Room Connector as a stand-alone service?

No. RingCentral Room Connector is an
add-on
 service that requires a RingEX™ subscription with RingCentral Meetings or an Essentials / Advanced tier RingCentral Meetings Account. .

What H.323/SIP system can Room Connector work with?

Room Connectors works with many traditional telepresence room systems such as Polycom, Lifesize, Cisco, etc. .

What are the IP addresses, client and server ports, and protocols for signaling and media for RingCentral Room Connector?

IP
: 199.255.120.128/25

Signaling
: TCP/UDP 5060,5061, TCP 1720,TCP/UDP 3000-4000,TCP/TLS 443, TCP/UDP 8801

Media
: UDP 9000-10000

NOTE
: Make sure that the equipment for your RingCentral Room Connector is installed and working properly. RingCentral does NOT offer support for the hardware equipment.

Do I need a number of RingCentral Room Connector licenses for each RingCentral Meeting participant?

No.
One (1)
RingCentral Room Connector License is equivalent to
one (1)
 conference room. Even if multiple users join a RingCentral Meeting with RingCentral Room Connector, it will still be using
one (1)
 RingCentral Room Connector license.

Each Room Connector license allows one H.323/SIP device at a time to connect across all meetings in your account.

How can I purchase RingCentral Room Connector licenses?

RingCentral Room Connector licenses can be purchased directly from an online account. .

Is there any limitation on how many RingCentral Room Connector licenses I can purchase?

No, there is no limitation. However, you can only use
one (1)
 RingCentral Room Connector license per
one (1)
 conference room.

How do I start or join RingCentral Room Connector to a RingCentral Meeting?

In this article

What is RingCentral Room Connector?
Can I purchase RingCentral Room Connector as a stand-alone service?
What H.323/SIP system can Room Connector work with?
What are the IP addresses, client and server ports, and protocols for signaling and media for RingCentral Room Connector?
Do I need a number of RingCentral Room Connector licenses for each RingCentral Meeting participant?
Show all

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