RingCentral
Limited Extension overview
========================================================================================================
A Limited Extension is an extension with a limited feature set at a lower price than a full extension. Limited Extensions are available for Standard, Premium, Ultimate, Advanced, and Ultra subscriptions.
Limited Extension key features
------------------------------
Limited Extensions are primarily used for making and receiving calls, often for phones in common areas like conference rooms, lobbies, and break rooms. After limited extensions are [turned on in the
RingCentral
account](#setting-up-limited-extensions ""), admins can [set up a limited extension in the Admin Portal](https://support.ringcentral.com/article-v2/10546-RingCentral-Limited-Extension-Set-up-a-Limited-Extension.html?brand=RC_US&product=RingCentral_MVP&language=en_US "").
Limited Extensions include:
* Cloud call management and extension calling
* Caller ID capabilities
* Configurable [international calling capabilities](https://support.ringcentral.com/article-v2/RingCentral-Limited-Extension-Enable-International-Calling.html?brand=RC_US&product=RingCentral_MVP&language=en_US "")
* Automatic call recording capabilities
* Options for local DigitalLine phone numbers and devices
Limited Extension limitations
-----------------------------
The following features aren't supported on limited extensions:
*
RingCentral
DigitalLine
* Softphone
* Voicemail box
* Fax
* Analytics Reporting
* Call Queue membership
Setting up Limited Extensions
-----------------------------
Limited extensions are disabled by default. Account managers can call support to make limited extensions available to the account.
* US: 800-820-3676
* Canada: 888-451-5074
* UK: 0800-098-8136
Limited Extension FAQs
----------------------
**What is the difference between this extension type and a user extension?**
This extension has limited features and isn't tied to a specific user.
**Does a Limited Extension count towards an account's total number of extensions?**
Yes. DigitalLines and limited extensions both count towards your account's total number of allotted extensions.
**Can I assign a user's unlimited DigitalLine to a limited extension?**
No, you can't assign a user's DigitalLine to a limited extension, as DigitalLine features aren't supported. You can convert a [limited extension to a DigitalLine](https://support.ringcentral.com/article-v2/Limited-Extension-Convert-a-Limited-Extension-Line-to-a-Digital-Line-RingCentral.html?brand=RC_US&product=RingEX&language=en_US "")**.**
**Can you put other virtual numbers on a limited extension?**
Yes, you can add more virtual numbers to a limited extension.
**How are incoming calls to a limited extension handled?**
Incoming calls to a limited extension will ring for 20 seconds. If unanswered, the call will route to a configurable announcement then disconnect.
**A user didn't receive an email to activate a Limited Extension. How do I resend the activation email?**
To resend the welcome email to a user:
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Go to **Phone System \> Groups \> Limited Extensions**.
* Under the **Actions** column to the far right of the extension name, click the three-dot **More** icon and select **Resend Invitation**.
If you want to send the activation email to a different email address, you'll need to click the Limited Extension in the list. Then in the **Limited Extension Details** dropdown, update the email and click **Send Invite**.
**Additional resources**
[Assigning a Limited Extension to a User](https://support.ringcentral.com/article-v2/10548-RingCentral-Limited-Extension-Assign-a-Limited-Extension.html?brand=RC_US&product=RingCentral_MVP&language=en_US "")
[Activate a Limited Extension](https://support.ringcentral.com/s/article/10547-RingCentral-Limited-Extension-Activate-a-Limited-Extension "")
[Setting up a Limited Extension in the Admin Portal](https://support.ringcentral.com/article-v2/10546-RingCentral-Limited-Extension-Set-up-a-Limited-Extension.html?brand=RC_US&product=RingCentral_MVP&language=en_US "")