Intro to Analytics Quality of Service
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Quality of Service (QoS) analytics provide real-time information on the health of RingCentral Phone, Video, and Webinar so you can monitor and troubleshoot potential issues. QoS includes comprehensive dashboards and detailed quality data for every call, meeting, and webinar.

You can access the QoS tab in the left navigation bar within the Analytics portal.

Use QoS reports to:

* Identify issues' root causes and improvement areas based on call/meeting quality patterns.
* Correct quality issues before they become disruptive to the organization.
* Effectively manage individual user escalations.
* Identify problematic calls and causes.
* Analyze call, meeting, and webinar quality data and user-generated events during or after a meeting.

Accessing QoS analytics
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* Available to RingCentral RingEX™ Standard, Premium, and Ultimate tiers.
* Users with a super admin role or permissions can access it.
* Access to the **Meetings** tab is enabled for RingCentral Video customers.
* Access to the **Webinars** tab is enabled for Webinar customers.

QoS product structure
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Quality of Service analytics includes several tabs.

* **Overview**: The overview tab features broader quality patterns that help admins proactively monitor and spot anomalies. The overview page contains phone, video, and webinar data. Click the switcher to access the data type you want to view.
* **Extensions**: The extensions page contains phone, video, and webinar data for a specific user or extension. Click the switcher to access the data type you want to view.
* **Calls**: The calls page features a list of all calls on the account, with comprehensive troubleshooting data for each leg of the call.
* **Mean Opinion Score (MOS) Performance**: This tab provides the trend of monthly MOS performance compared against your service level agreement (SLA).
* **Meetings**: The meetings page features a list of all video meetings and webinars on the account, each containing comprehensive troubleshooting data on every session.

QoS scoring and data gathering
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### Phone

Quality of Service data is collected at multiple points during a call and combined to create a quality score. Every active call has several connections between the participants in the call and the <var class="keyword">
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### Video and webinar

QoS meeting data are gathered from <var class="keyword">
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### Mean opinion score

MOS is a measure of experience quality used to estimate the human user's opinion of call quality. <var class="keyword">
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Note: MOS scores measure the quality of phone calls and audio stream quality in video meetings or webinars in QoS.

### GeoIP location

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Note: This method determines the geolocation for phone, video, and webinar interactions.