RingCentral Multi-site overview
Key features and benefits
Allows management of all site assets in all locations within a single account.
Individualized outbound Caller ID name per site.
Custom call handling rules per site.
Localized management per site: Configure Users assigned to the Site, User Roles & Permissions, Company Info, and Auto-Receptionist per site.
Availability and requirements
Multi-site support can be enabled by
RingCentral
accounts.
Requires Multi-level IVR mode to be enabled. Single-level IVR settings need to be reconfigured to Multi-level IVR to enable multi-site.
Limitations
Sites are created one by one but Site settings can be copied from existing sites. Upcoming updates will allow bulk site creation.
Existing customers on Single-level IVR who opt-in to Multi-Site will have to re-configure their IVR settings on new Multi-level IVR account – settings will
NOT
port over. IVR settings will remain accessible for existing customers on Multi-level IVR once they opt into Multi-Site support.