Creating custom answering rules for incoming calls
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Custom rules let you handle calls based on specific conditions. These rules take priority over your standard call handling settings, such as [call routing](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US "") or work hours rules.

You can create a custom rule to route incoming calls based on the caller ID, the number dialed, or a specific date and time. Depending on the condition, calls can ring your devices or be forwarded to voicemail, a coworker, an external number, a call queue, an announcement, an IVR menu, or another destination.

What type of custom rule do you want to set up?