Intro to the Alerts feature in RingCentral Business Analytics ============================================================= Alerts enable admins to set customized alerts on various quality metrics, targets, and monitoring. This includes: * Quality of service monitoring * Rooms and Device status monitoring (device status monitoring is only available to Ultimate Tier) Alerts monitors near real-time data and sends immediate notifications whenever a problem occurs via email or RC App Message with a summary of the problem and a link to the report that narrows down the problem area for IT admins. Alerts enable admins to identify and address issues before end users report them proactively. The Alerts product is specifically helpful when: * There is a need to monitor the company-wide status of RingCentral services * There are specific problematic locations that are known to have issues and need monitoring regularly * The cost of any location being down is too high, and issues in any of them have to be either prevented or resolved immediately; * Call quality for specific users, such as executives, must be guaranteed. * The overall system complexity is such that even after identifying a problem, it's hard to determine a specific area where the problem originated. * Issues occur frequently, but there is insufficient data to pinpoint a root cause or aggregate unconnected incidents into a holistic vision of the system's state. Access and recommended users ---------------------------- By default, all super admins will have access to these analytics, and any admins can be granted access to RingCentral's admin portal. ![](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Analytics-Portal-Quality-of-Service-Alerts/images/Alerts1.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg) Once access is granted, admins can access Alerts by going to: * * Accessing the "Analytics" tab from within RingCentral's Admin Portal * Clicking Alerts in the left navigation bar * Clicking **More \> Admin Tools \> Analytics** on your RingCentral mobile app Alert management page --------------------- The Alert Management page contains two tabs, * Alerts List: List of all existing Alerts within your Account * Alerts Log: Log of all the triggers from your active alerts ### Alerts List The Alerts List tab lists the record of all alerts created by all the users in the account (a cross-company list). Every alert rule is presented in the form of a tile that shows basic information about an alert: * **Name** : A customizable alert name. Give alerts a descriptive and meaningful title so that it is possible to search and find a particular alert when you need it. * **Last modified date \& username** - The date and time the alert was last changed and the name of the user that made the changes. When no changes have been made, this value is the date and time when the rule was created. Pausing an alert doesn't affect the last modified date. * **Severity**: Severity level set on each alert at the time of Alert creation (Only visible in HD resolution screens) * **Owner**: The name of the user that created the alert. * **Alert Rules**: Alert monitoring rules are set during the creation of alerts. * **Recipients**: The first recipient (email or RC App team) and the number of recipients. * **Triggers Last 7 Days**: Number of times an alert was triggered in the last 7 days. The count links to the Alerts Log page, where details of the triggers can be viewed. On each alert record, there are options to perform three actions: * **Pause** : The toggle button on the left side of the Alert allows you to pause or reactivate an Alert. It may be necessary to pause an alert when it is irrelevant for some time. For instance, an admin might not want alerts during the Christmas holidays so that the rule can pause. Both pausing and reactivating are manual actions, and scheduling such events is impossible. The blue toggle indicates the alert is enabled, and the grey indicates paused. ![](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Analytics-Portal-Quality-of-Service-Alerts/images/Alerts2.png) * **Edit/View** : Alert creators can restrict access as view only or editable at the time of alert creation. All alerts are editable by the owner. * **Locked Alert (View Only)**: The alert record will show up with a lock sign on the Alert Management page with a view sign to the right of the Alert tile. * **Unlocked/Editable Alert**: The alert tile will show an edit icon option to the right of the tile. * **Delete**: You can delete an alert. Deleted alerts can't be restored. Search filter and create a new button ------------------------------------- The search filter looks for the specified alert name and owner. The **Create New** alert button opens the Create Alert page, where you can set up and customize an alert rule (alert name, severity, trigger, trigger value, alert target, etc.). [Learn more about creating an alert](https://support.ringcentral.com/article-v2/Create-Alert-RingCentral-Analytics-Portal.html?brand=RC_US&product=RingEX&language=en_US ""). ![](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Analytics-Portal-Quality-of-Service-Alerts/images/Alerts3.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg) **Additional resources** * [Creating an alert in RingCentral Business Analytics](https://support.ringcentral.com/article-v2/Create-Alert-RingCentral-Analytics-Portal.html?brand=RC_US&product=RingEX&language=en_US "") * [Navigating the Alerts Log in Business Analytics](https://support.ringcentral.com/article-v2/Navigating-the-Alerts-Log-in-Business-Analytics.html?brand=RingCentral&product=RingEX&language=en_US "") * [Creating and managing a Business Analytics dashboard](https://support.ringcentral.com/article-v2/Creating-LOB-Analytics-dashboard.html?brand=RC_US&product=RingEX&language=en_US "") * [Adding widgets to a Business Analytics dashboard](https://support.ringcentral.com/article-v2/Adding-widgets-LOB-Analytics-dashboard.html?brand=RC_US&product=RingEX&language=en_US "") * [Business Analytics data dictionary](https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US "") * [Analytics Portal - Data Visibility and Retention](https://support.ringcentral.com/article-v2/Analytics-Portal-Data-Visibility-and-Retention.html?brand=RC_US&product=RingEX&language=en_US "") * [Configuring Analytics portal permissions](https://support.ringcentral.com/article-v2/configuring-analytics-portal-permissions.html?brand=RC_US&product=RingEX&language=en_US "")