Requesting and viewing refunds in the RingCentral Billing Portal
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You can request a refund or cancel an order by [contacting support](https://support.ringcentral.com/contact-support.html ""). You can then track the status of your request in the Billing Portal.

Requesting a refund
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Refund eligibility is determined on a case-by-case basis. To request a refund or cancel an order, [contact support](https://support.ringcentral.com/contact-support.html ""). If a refund has been approved, you can view its status in the Billing Portal.

Checking the status of a refund
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Admins or users with billing permissions can use the [Billing Portal](https://billing-portal.ringcentral.com/goto/overview "") to verify if a transaction has been refunded successfully. Learn more about user roles and permissions.

Note: The refunded amount will appear on your credit card statement in approximately three to five business days.

* Go to the [Billing Portal](https://billing-portal.ringcentral.com/goto/overview "") and sign in.
* In the left panel, click **Billing history** to view your charges. You can use the **Search** bar to look for a specific document number or click the **Status** dropdown to filter by *Refund*.
* Refund listings include the following information:
  * The **Date** when the refund was made.
  * A **Reference #** that is identical to that of the original transaction.
  * **Status** : Successful refunds will have the status *Refund*.
  * The **Amount** refunded appears in parentheses.