Manual setup for Poly deskphones
================================
This article explains how to set up your Poly deskphone using manual setup provisioning, a process that allows your deskphone to communicate with
RingCentral
's system. Use this option when automatic (one-touch) or [assisted setup](https://support.ringcentral.com/article-v2/Assisted-setup-for-deskphones.html?brand=RingCentral&product=RingEX&language=en_US "") are not available.
If you have a Poly deskphone that's not on the list of certified and supported deskphones, you'll need to set up your deskphone manually.
Depending on the model, a manually provisioned deskphone may not be compatible with some
RingCentral
features. Some manually provisioned deskphones:
* Can't receive updates from
RingCentral
's servers.
* Can't download the firmware required for certain
RingCentral
features.
* Can't use
RingCentral
's [Presence](https://support.cloudwork.bt.com/article-v2/Presence-Overview.html?brand=BT&product=Cloud_Work&language=en_US "") feature.
* Don't have softkeys for the [Paging](https://support.ringcentral.com/article-v2/Paging-Overview.html?brand=RingCentral&product=RingEX&language=en_US "") or [Intercom](https://support.ringcentral.com/article-v2/4603.html?brand=RingCentral&product=RingEX&language=en_US "") features.
For support with Poly deskphones that weren't purchased from
RingCentral
, contact [Poly Customer Support](https://support.hp.com/us-en/poly "").
Before you set up your Poly deskphone
-------------------------------------
* Confirm that your deskphone meets
RingCentral
's network requirements. Refer to section 10 of [
RingCentral
network requirements](https://support.ringcentral.com/article-v2/Network-requirements.html?brand=RingCentral&product=RingEX&language=en_US "").
* Make sure you're a
RingCentral
admin with permission to make changes to *Phones \& Devices*.
* Make sure your deskphone is unlocked. If you're unsure, [contact Poly Customer Support](https://support.hp.com/us-en/poly "").
* Perform a factory reset of your deskphone. This process will fully erase all settings and customizations.
Manually set up your Poly deskphone
-----------------------------------
Follow these steps to provision your Poly deskphone manually.
Note: You'll need an Ethernet cable and access to your internet router.
* Add a local number to your
RingCentral
account, then assign it to your existing Poly deskphone. You'll need admin access to perform this step.
* Find your deskphone's Session Initiation Protocol (SIP) settings. These settings allow your deskphone to make and receive calls.
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Select **Phone System** in the top menu.
* Click **Phones \& Devices \> User Phones**.
* In the **Device** column, click the phone you want to set up.
If your User Phones list doesn't include a phone in the **Device** column, you'll need to add one. [Follow the steps to add a new deskphone](#add-deskphone ""), then return to step 2e.
* Click **Set Up and Provision** .
* In the **Select Device** window, click **Set up manually using SIP** .
* In step 1, you'll be prompted to confirm if you will use secure voice transport on the device. Select *No* .
* If you do wish to use secure voice transport, you'll need to contact Customer [
Support
](https://support.ringcentral.com/contact-support.html "") to make sure this option is turned on at the account level. Learn more about setting up secure voice transport.
* In step 2, under Configure SIP information, click the **Outbound Proxy** dropdown. Then select a SIP outbound proxy server according to your deskphone's location.
* Click **Copy** at the top right to copy your selected Outbound Proxy address, then click **Done**.
* Paste what you've copied into a document in your word processor or notes app. You'll need this information in step 6.
* You'll be returned to the **Existing Phone** window. Confirm your account information and make any necessary changes. Click **Save**.
* Find your deskphone's IP address.
* Connect your deskphone to a power source.
* Using an ethernet cable, connect the deskphone to your internet router.
* Turn your deskphone on.
* Press **Menu**.
* Select *Status* , or press **2**.
* Select *Network* , or press **2**.
* Select *TCP/IP Parameters* , or press **1**.
* Take note of the IP address displayed on your deskphone's screen.
Note: On some Poly deskphone models, you may need to go to **Settings \> Status \> Platform \> Phone** on the deskphone. If you've tried both of these options and still can't find your deskphone's IP address, refer to the deskphone's manual, or contact [Poly Customer Support](https://support.hp.com/us-en/poly "").
* Enter your deskphone's IP address into the address bar of a web browser.
* Open the document that you created in step 2j to save your deskphone's SIP data.
* When prompted, copy the following information from your document, then enter it into the appropriate fields:
* Outbound Proxy information
* User Name
* Password: If your copied password doesn't work, try a default password: **456** for admins, or **123** for standard users.
Once you've entered the required information, the manual set up process will be complete.
Note: If your deskphone doesn't connect to
RingCentral
's servers after you follow the steps above, contact [Poly Customer Support](https://support.hp.com/us-en/poly "").
Checking your deskphone's provisioning status
---------------------------------------------
To confirm that you've successfully set up your deskphone:
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Select **Phone System** in the top menu.
* Click **Phones \& Devices \> User Phones**.
* In the **Status** column, you should see a green check to the left of your deskphone's name. The check indicates that your deskphone has been set up. If you see a red X next to your deskphone's name, you may need to contact [Poly Customer Support](https://support.hp.com/us-en/poly "").
Adding a deskphone for manual setup
-----------------------------------
If no phone is listed in the **Device** column of your list of **User Phones** , follow these steps to add a new deskphone so you can [set it up manually](#manual-set-up "").
When you're done adding a new deskphone, return to step 2d in [Manually provisioning your Poly deskphone](#manual-set-up_device-column "").
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Select **Phone System** in the top menu.
* Click **Phones \& Devices \> User Phones**.
* Click **Add Device** at the upper right.
* In the **Select Location** window, click **Domestic** .
Note: To add an international deskphone, follow the steps to [Add Global
RingEX
User With a Phone](https://support.ringcentral.com/article-v2/8353.html?brand=RC_US&product=RingEX&language=en_US "").
* In the **Select User** window, select the user you'd like to assign the phone to, then click **Next**.
* In the **Select Devices** window, select the **Other Phones** tab, then click **Existing Phone** .
* Select the number of devices you want to add, click **Add** , then click **Next**. You won't be charged for adding an existing phone.
* In the **Select Numbers** window, click the **Number Inventory** or **New Number** tab.
* Click **Number Inventory** to assign an existing account number to the deskphone you're adding.
* Click **New Number** if you don't have existing numbers, or to use new numbers from
RingCentral
.
* Select the **State/Province** and **Area Code** for your new deskphone.
* Check the box next to the name of your new deskphone, then click **Assign to Selected** . You can also click the down arrow to **Assign to All** , which assigns a single number to multiple deskphones. (
RingCentral
doesn't recommend this option.)
* If you make a mistake or change your mind, click **Unassign Number** to restart this part of the process.
* Click **Next**.
* In the **Add Emergency Response Location** window, select your emergency response location, check the box next to your new deskphone's name, and click **Assign to Selected**.
* Click **Next**.
* In the **Add Shipping Info** window, fill out your shipping information and the Cost Center and Cost Center Code information (if relevant), then click **Next** .
Note: Shipping info is for billing purposes only. Since you're using an existing device, nothing will be shipped to you.
* In the **Confirm** window, review the assigned fees, then check the acknowledgment box to authorize the transaction.
* Click **Next**.
* In the next window, click **Done** to confirm your transaction.
When you've completed these steps, resume the [manual setup process](#manual-set-up_setup-provision "") starting at step 2e.